Night Manager

About The Role - Te mahi

Our Night Manager is a key role in ensuring all auditing processes are complete, guest security and safety is maintained, a great role for growing your management career whilst working in a supportive environment. This role would suit applicants who are keen to build their career within Front Office and grow their skills and experience in a great team.

This is a Full time job with 30 hours minimum hours and an hourly rate of $29. We are an accredited employer with the ability to take on an Accredited Employer Work Visa candidate.

Responsibilities | Ngā haepapa

• Responsible for the night team.
• Ensure a strong security presence is maintained throughout the entire shift
• Responsible for the Front Office operations and guest satisfaction as well as for the financial results of the departments with a focus on controlling the expenses and ensuring maximum room revenues are achieved.
• Perform night audit operations as per the hotel's accounting system and print night audit reports accordingly.
• Should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Rooms Division Manager and helping formulate solutions.
• Manage Front Office Operations including rostering and maintaining the most cost-effective manner
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules
• Obtain maximum occupancy and average rate
• Assist Front Desk during busy check-in and check-out to ensure guests are receiving the best possible services
• Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa

Requirements:
• NZQF Diploma (ANZSCO Skill Level 2)
• At least two years of relevant experience may substitute for the formal qualifications listed above
• A commitment to being a reliable member of the night team
• Be able to work overnight hours with a roster that covers seven days a week including weekends and public holidays
• Minimum of 1-years’ experience in the Hospitality and Tourism sector would be a huge advantage
• Ability to work unsupervised, on your own and as part of a team
• Cash handling
• Good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Conflict resolution experience desirable
• Liaising with and communicating all relevant information to the Front Office team and to other departments
• Ensuring that all security procedures are followed in relation to cash, keys, guest & building security and privacy
• Maintaining a consistently high standard of cleaning of both guest and staff areas
• Strong awareness of health and safety and reporting, including Chief Fire Warden experience desirable

Benefits:
We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing