Night Manager

About The Role - Te mahi

We are looking for an enthusiastic Night Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

This is a permanent, full-time role based at Novotel Christchurch Airport Hotel. The pay rate is $29 per hour with a guaranteed minimum of 32 hours per week.

Key Responsibilities

• Manage Night Team Operations

• Perform night audit operations as per the hotels accounting system and print night audit reports accordingly.

• Complete financial and other auditing processes

• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services

• Have in place security procedures. Cash, guests’ personal possessions, incident reports.

• Responsible for leading emergency procedures and liaising with emergency services to ensure the safety of all our guests and team members

• Monitor the appearance, standards, and performance of the Front Office team on shift with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Ensure communication meetings are conducted and post-meeting minutes generated

• Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 – New Zealand Legislation

• Comply with the terms and conditions of the premises liquor licences

Organizational Responsibilities:

Environmental, Social, and Governance (E.S.G) Commitments

• Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Māori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
• Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.

Requirements:
About you | Ko koe tēnei

Required Qualifications & Experiences :

• NZQF Diploma (ANZSCO Skill Level 2).
• OR At least three years of relevant experience.
• You will need a current General Managers Certificate.
• Accounts experience is an advantage.
• Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day.
• Outstanding communication and customer service skills, with good attention to detail.
• Confident, well-motivated, enthusiastic and determined.
• Flexible and adaptable in approach.
• Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized.
• Approachable and flexible & a team player Committed to continuing professional development
• Flexibility to work outside normal hours as required.(Working hours is 11pm-7:30am)
• Can work on a rotating roster.

Benefits:
He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Hourly rate of NZD$29 per hour, depending upon experience.
• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Free onsite car parking
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free life cover, Digital Will & Best Doctors teleservice*

Who We Are - Ko Wai Mātou

Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility.

Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa's unique environment for generations to come.

We do the right thing and we have built our businesses on a foundation of honesty and integrity.

Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.

We work together, we are connected on so many levels. family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E MANAWANUI ANA MĀTOU - WE CARE

KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MĀTOU - WE WORK TOGETHER