Night Concierge

Location Hampstead, London

Hours 38.5 hours per week,19:00 - 07:00 on a 4 night on/4 night off rota

Package £30,000 per annum + enhanced benefits & rewards

Basis Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Night Concierge to join us at Fitzjohns Avenue, a boutique development of 29 luxury apartments designed exclusively for the over 55’s.

Designed by an award winning architect Fitzjohns Avenue also boasts Health Suite & Spa, club lounge and landscaped communal gardens and you’ll be part of a 24 hour concierge team.

About our role

As Night Concierge, you are the guardian of Chimes' overnight experience. You will ensure a secure, sophisticated, and harmonious environment for our residents, balancing high-end hospitality with rigorous site safety.

• Act as the primary point of contact for high-net-worth residents, handling inquiries and bespoke requests with total discretion.
• Conduct regular building patrols, monitor access points, and manage emergency protocols to ensure 100% safety compliance.
• Manage deliveries, key control, and contractor access, ensuring the development is pristine for the morning handover.
• Maintain the daily operational diary and assist with luggage, mail, and transportation requirements.
• Ensure all front-of-house and communal areas are presented to a pristine standard for the morning transition, coordinating with cleaning teams to maintain an impeccable first impression
• Act as the designated Lead for all onsite emergencies; possessing a thorough understanding of the Fire Alarm Control Panel, evacuation protocols, and out-of-hours escalation procedures.
• Uphold the highest levels of confidentiality and discretion, recognising the privacy requirements of our high-profile residents and maintaining a sophisticated, unobtrusive presence.
• Deliver a comprehensive and detailed digital handover to the daytime Management Team, ensuring all overnight incidents, deliveries, and resident requests are documented with 100% accuracy.

Good to know

• Rota - 4 nights on, 4 nights off (19:00 – 07:00).
• Flexibility - Occasional daytime attendance for essential training and company events.
• Compliance - This role requires an Enhanced DBS check (fully funded and managed by Pegasus).
• Wellbeing - We provide regular wellness assessments specifically tailored to support our night team’s health and work-life balance.

About you

You are a proactive professional who takes pride in delivering an exceptional service. You possess the warmth to build lasting relationships and the calm authority to manage a luxury development overnight.

Skills & Personal Attributes

• Exceptional written and verbal English with the ability to handle residents' inquiries and complaints with total discretion.
• Impeccably presented with a flexible, highly organized approach and the initiative to work autonomously.
• Strong IT skills are essential; experience with Google Workspace or Property Management Systems is an advantage.
• A strong knowledge of Hampsteads premium lifestyle (dining, culture, and transport) is highly desirable.

Experience & Qualifications

• Experience in a luxury hospitality, premium residential, or high-end facilities environment.
• Educated to GCSE standard (Maths & English) or holding role-relevant vocational qualifications.
• A working knowledge of Health & Safety or building compliance is a distinct advantage.
• Previous experience with night shift patterns is preferred but not essential.

What happens next

Although we embrace technology to support our recruitment process, we value a human touch; a member of our hiring team will personally and carefully consider your application.

If your profile aligns with the skills we are looking for, our process typically involves a telephone screening and a short online skills assessment. These stages allow us to learn more about your experience and ensure the role is a great fit for you.

Please note that the order of these steps may vary by role, but completion of each stage is required to be considered for a final in-person interview.

We are committed to a fair and inclusive process. If at any stage you require any reasonable adjustments or additional support to complete an assessment or participate in an interview, please let us know. We will keep you updated every step of the way.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.