Night Auditor

Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.

This position is for a NIGHT AUDITOR TEAM MEMBER  will welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.

This 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Member!

Please only apply if you have the right to work in UK!

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel

OVERVIEW OF DUTIES FOR NIGHT AUDITOR TEAM MEMBER 

• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Front Office operations including nights
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach 
• Handle guest correspondences on telephone, emails, fax, face to face and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
• To ensure that credit & cash handling procedures are followed as per the company policy 

• Handle overbooking/out bookings to maximise occupancy 
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Promoting company’s ALL loyalty programme

Work Experience

• Flexible with working hours is essential
• Good interpersonal skills, guest oriented and service minded
• Positive with a can-do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Innovative
• Sales oriented

Benefits

• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Cycle to work scheme
• Eye Tests
• Double paid Bank Holiday
• Competitive Salary
• Contact: GEORGE FRATILOIU

We are seeking a detail-oriented and efficient Night Auditor to join our team in Birmingham, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations while delivering exceptional service to our valued guests.

• Manage guest accounts, post charges, and reconcile payments accurately
• Generate and analyze daily financial reports
• Perform end-of-day auditing procedures and balance accounts
• Provide excellent customer service during overnight check-ins and check-outs
• Assist guests with inquiries and requests, ensuring their needs are met promptly
• Collaborate with various departments to resolve any discrepancies or issues
• Maintain a safe and secure environment during night shifts
• Ensure effective communication during shift handovers
• Support front desk operations as needed during overnight hours
• Adhere to all company policies and procedures

• Strong computer proficiency, with experience in hotel management software (Opera Cloud preferred)
• Basic accounting knowledge and ability to work with financial data
• Excellent written and verbal communication skills
• Ability to work autonomously, prioritize tasks, and thrive in a fast-paced environment
• Strong problem-solving abilities and analytical skills
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Team player mentality with a customer-focused approach
• Exceptional attention to detail and organizational skills
• Ability to maintain confidentiality of sensitive information
• High school diploma or equivalent; associate's degree in hospitality or related field preferred
• Previous experience in hotel front desk or night audit roles is a plus