Night Auditor - Best Western Valemount

Are you ready for a Front Desk Agent role in place of adventures and outdoor lifestyle?   We are located in the community of Valemount, British Columbia nestled in the Robson Valley between the breathtaking Selkirk and Rocky Mountains,  

What this opportunity offers:

Epic Mountain Living: Dive into the jaw-dropping beauty and laid-back mountain vibes that make Valemount a hidden gem. Just an hour west of Jasper National Park, our scenery is second to none.

Affordable Mountain Home. We offer affordable shared staff housing and if this is the place for you,  you can find a reasonably priced home to rent or buy and all while soaking in the ultimate mountain lifestyle.

Join the Vantage Hotel Team: Become part of our family-owned business that thrives on a Culture of Caring. Our Mountain Kind ethos is all about Love It, Share It, Solve It, Own It, and Laugh! We’ve got properties in Valemount, B.C., Jasper, and Lake Louise, Alberta.

Prime Adventure Hub: Work in a place where others vacation! Valemount offers epic trails, serene lakes, and outdoor fun right at your doorstep.

Summer Bonus
Staff housing available
Benefits

Opportunity for training and development

Staff events and activities

Job Summary: 

As a Night Auditor, you will be responsible for providing a detailed review of accounting entries and at night providing a welcoming and friendly guest experience to everyone staying with us.   

You will be working on your own most of the time from 11pm to 7 am. Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards: 

Responsibilities are as follows: 

Provide friendly, customer-oriented service. 

Register arriving guests  

Provide information on hotel facilities and local points of interest 

Provide guest services (concierge), baggage handling as required. 

Process check-outs. 

Process telephone calls and reservations from all sources. 

Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as required 

Complete cash summary and submission each shift. 

Accurately posting room fees and related taxes. 

Verifying all account entries and balances. 

Address any discrepancies. 

Do hotel walk around from time to time to make sure doors are closed and all is in good order 

Ensure that all Occupational Health & Safety policies and training are followed. 

What attitudes, behaviours and skills are we looking for? 

Experience serving guests in the hospitality industry is an asset 

Strong English communication skills (written and verbal) with emphasis on problem-solving. 

Must be a team player. 

Good attention to detail and good judgement.  

Prior cash and credit card transactions and clerical experience is an asset. 

Basic computer skills are necessary, as the Front Desk operates on WebRezPro Reservation System. 

Must be self-motivated within the office environment and able to work with minimal supervision. 

Open to new ideas and to learning new tasks and procedures 

Committed to delivering high quality and friendly guest service 

Professional personal grooming  

Knowledge of a second language is an asset (German, Dutch, French, Korean, Chinese, Taiwanese and Japanese). 

Must have a valid work permit for Canada to be considered. 

 A Criminal Record Check is required 

 #BWV