NHS 111 Customer Service Advisor

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Company Name: Colten Care

NHS 111 Clinical Advisor Ashgate - (Nurse/Paramedic/Pharmacist)
DHU Healthcare

Information:
This job is now closed

Job summary

NHS 111 Clinical Advisor - (Nurse/Paramedic/Pharmacist)

• We offer a great benefits package:

• Competitive rates of pay -£17.15 to £24.91ph

• Dedicated remote management support

• Team working and support in a specialised care environment

• High quality equipment is provided that brings the contact centre environment to the comfort of your home

Benefits of Working for DHU Healthcare

Our people matter to us. We value them through a coaching culture offering staff engagement, wellbeing support, career progression and inspirational visible leadership. Choosing DHU gives you access to a generous benefits package that includes the NHS pension scheme, NHS continuous service recognition (for holiday and sickness entitlements), Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care) and opportunities for on-going professional development.

*Welcome Award equivalent to 10% of your basic annual salary, paid at three key stages from 1st April 2022: 25% after three months, 25% after six months and 50% after the first year. *Terms and conditions apply*

DHU 111 (East Midlands) CIC provides quality primary healthcare services. As a not for profit social enterprise, we have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service

Main duties of the job

Due to expansion, we are currently recruiting NHS 111 Clinical Advisors to join our NHS 111team. As a DHU 111 Clinician you will be guaranteed the clinical autonomy to deliver safe, effective and patient focused care. You will be making a real difference to patients by utilising your clinical knowledge supported by assessment software to carry out telephone triage; assessing patients presenting symptoms, advising them on next steps and referring them on to further care when appropriate.

Working on NHS 111 is a highly skilled and exciting role that gives you the opportunity to use and develop your assessment skills for a wide variety of patients and clinical presentations. We receive excellent feedback from our patients who appreciate a service that is always accessible to them when they are unsure of what level of care they need.

We would welcome applications from capable & proactiveNurses, paramedicsor pharmacists who have excellent communication skills, are calm under pressure and enjoy working within a team environment.

NHS Pathways clinicians who do not meet the Continuous Quality Improvement requirements may be required to work from site for additional hours until requirements are met.

About us

* FOR REMOTE WORKING, YOU MUST BE NHS 111 PATHWAYS TRAINED WITH AT LEAST 12 MONTHS CURRENT EXPERIENCE AND WORKING ON AT LEAST VERSION 29 TO BE CONSIDERED FOR THE REMOTE ROLE*

*SITE BASED ROLES DO NOT REQUIRE YOU TO BE PATHWAYS TRAINED, THIS IS PROVIDED IN A TRAINING PROGRAMME ONSITE*

If you are looking for a remote role but do not have pathways training we can provide 8 month call centerwork to then progress onto a remote role (Must live 30 miles from a DHU Site)

• Tired of the daily commute?

• Frustrated with searching for parking spaces?

• Do you need access to flexible working hours?

• Are you looking to change to a role that suits your lifestyle?

• If the answer to any of these questions is yes, then we have the perfect role for you

DHU 111 (East Midlands) CIC is looking for experienced NHS 111 Pathways trained nurses, paramedics and pharmacists from across the country to work remotely providing clinical care for our patients here in the East Midlands. You will need to have a minimum of 12 months telephone triage experience using the NHS Pathways Clinical Decision Support Software.

Pay Rates:

Training and days £17:15ph

Evenings / Nights £22:27ph

Weekends £24:91ph

Date posted
23 December 2022

Pay scheme
Other

Salary

£17.23 to £24.99 an hour

Contract
Permanent

Working pattern

Full-time,

Part-time,

Home or remote working

Reference number

M0051-CA-ASH-20

Job locations

Orbis Building

Riverside Road, Pride Park

Derby

Derbyshire

DE24 8HY

Ashgate Medical Practice

Ashgate Road

Chesterfield

Derbyshire

S404AA

Birchfield House Joseph Street

Oldbury

B692AQ

Anstey Firth

Glenfield

Leicester

LE3 8HD

Job description
Job responsibilities

Purpose of the Role

Role is available for on-site and Remote working

- Derby

- Oldbury

- Leicester

The post holder will be responsible for assessing
callers with a wide spectrum of clinical conditions; advising patients on next
steps and referring them on to further care when appropriate. The computer
based clinical decision systems NHS Pathways will facilitate and support the
advice given. NHS 111 Clinical Advisors
will be required to work as part of a multi-disciplinary team within the
service provided by DHU 111 (East Midlands) CIC providing quality, evidence based
health care to meet the immediate needs of the patient. Demonstrating a
commitment to a high quality service, excellence in clinical practice and
continuous professional development are integral to the role and to the
development of the service.

Benefits Package:

• NHS pension scheme

• NHS continuous service recognition (for holiday and sickness entitlements)

• Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)

• Opportunities for on-going professional development

• Smart Casual Work Attire

• Free tea and coffee

•