[NEW]Service Owner for IBM i (iSeries/AS400) and IBM z (Mainframe)- -Tieto Tech Consulting (m/f/d)

• Job Description: Digital Service Manager – IBM i & IBM z Hosting Platforms

Background

This for  building a new standalone IT landscape after the Client business. The role acts as Digital Service Manager (DSM) for IBM i and IBM z hosting platforms (iSeries/AS400 and Mainframe). The DSM functions as a “Catcher”, receiving services from the split project and assuming operational ownership within Customer IT. The role collaborates with suppliers, architects, security, service management teams, and infrastructure stakeholders, and is part of client global infrastructure.

Key Responsibilities

• Act as global Service Owner for IBM i & IBM z hosting platforms within Customer IT.
• Manage day‑to‑day service operations, ensuring platform availability, reliability, and security.
• Manage the hosting supplier, including finance, contract fulfilment, SLA governance, RCA review, and continuous service improvement.
• Own the platform service roadmap, ensuring alignment with business needs, IT strategy, and cost efficiency.
• Oversee and control service budget, forecasts, and financial governance.
• Support major incident handling and operational stability efforts.
• Collaborate with security for compliance and risk mitigation.
• Work with architects and service management teams to ensure standards, processes, and operational excellence.
• Cooperate with the Industrial Platform Service Owner for backup and alignment.
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• Requirements

• Senior‑level experience as Hosting Service Owner in a global outsourced IT environment, preferably IBM i and IBM z.
• Strong vendor management capability (SLAs, RCA follow‑up, performance, contract adherence).
• Proven ability to manage platform availability, reliability, performance, and security.
• Experience developing and driving service roadmaps, continuous improvement, and cost optimization.
• Strong stakeholder management and communication skills, able to translate technical topics to non‑technical audiences.
• Self‑going, structured, persistent, and methodical working style.
• Ability to work in a fast‑paced, dynamic, cross‑functional environment.
• Academic background in Computer Science, Information Systems, or equivalent.
• Nice to have skills:

Core Platform Skills : IBM i (iSeries / AS400), IBM z (Mainframe)

Infrastructure & Hosting Skills: Data Center Hosting Operations

Security & Compliance Skills : Security hardening for IBM i / IBM z

 

Other Details

• Competence level: Senior (>5 years)
• Travel: 0%
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Note: Looking for India resource to start asap

Customer details shared to CIS

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