New Accounts Austria - Customer Care Professional / KYC Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for processing new account applications for the German market in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasks
Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processing
Support customers through the application journey as well as processing and analysing the applications
Complete Anti money laundering and risk verifications on new account applications
Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
Meet and exceed quality goals, compliance regulations and productivity targets
Goal oriented and KPI driven performer
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for our Customers
Update systems accurately and efficiently – Identifying process gaps and raising issues to leadership
Re-prioritize to adapt to the ever-changing environment.
Team player and solution oriented

Minimum Qualifications

Fluent in German– written and oral skills
Demonstrate personal excellence by remaining positive in difficult situations.
Navigate multiple systems and digital tools to service our customers

Preferred Qualifications

KYC and KYB Knowledge
Intermediate English and/or Spanish desirable apart from market language
Experience with local market Anti-money laundering regulation.
Customer service experience in German market desired but not essential
Goal oriented and KPI driven performer
Display a passion to serve by delivering outstanding service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Proactive, analytical, and problem-solving skills with strong attention to detail
Outstanding organizational skills
Confidence to work in a virtual, multicultural environment
Proven ability to deliver a high productivity and quality work under minimum supervision

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.