New Accounts Associate

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.

So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.

What you'll do:

As a New Accounts Associate, you will be part of a dynamic team that provides world-class onboarding support to brokerage clients via internal communication, email, and their secure client portal. You will be responsible for the daily processing of new and ongoing applications, as well as maintaining client information. This role demands superb attention to detail, analytical traits, and consistent productivity tracking. It is highly data-driven, and KPIs will be used to measure success against team and company goals. You will interact daily with departments such as sales, treasury, orders, and compliance to ensure seamless workflow execution.

In this role you will:

• Review and process retail futures trading applications on a daily basis

• Ensure all accounts are reviewed and opened in accordance with firm procedures and guidelines

• Review customer documentation in accordance with US and International AML/KYC rules

• Ensure that the account opening process satisfies the client's needs by means of complete and thorough responses to account opening questions and concerns

• Communicate with clients and internal stakeholders regularly

What you'll need:

• Positive, professional attitude and demeanor

• Strong capacity for developing and retaining knowledge

• Ability to maintain a fast pace and high standard simultaneously

• Sound judgment when managing time and weighing priorities

• Excellent written and verbal communication skills

• Ability to thrive in a team environment and willingness to help in any situation

• Ability to provide exceptional customer service

• Practiced analytical reasoning and problem solving

• Demonstrated PC knowledge including exposure to Microsoft Excel

Compensation:

The base salary for this role will be $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below

Location:

This role is based in Chicago, IL.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually

• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO

• 7 Paid Holidays Annually + 5 Conditional Holidays Annually

• 1 Service Day Annually

• 401k with 3.5% Company Match

• Paid Parental Bonding Leave

• Health, Vision, Dental Coverage

• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.