Networking Operations Monitoring Analyst
Unison Group
Posted: September 29, 2023
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Quick Summary
Deliver monitoring of network, various server platform and application services. Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools. Handle Level 1/1.5 problem resolution: troubleshoot and resolve issues within stipulated time SOP and Service Level Agreement.
Required Skills
Job Description
Deliver Monitoring Operations:
• Deliver monitoring of network , various server platform and application services.
• Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.
Handle Level 1/1.5 problem resolution:
• Troubleshooting /resolution of event detected within the stipulated time,SOP and Service Level Agreement.
• Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
• Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.
Perform Schedule Routines:
• Executes scheduled routines in accordance with standard procedures predefined
• Execute schedule health checks