Networking Operations Monitoring Analyst

Unison Group

Kuala Lumpur, Kuala Lumpur, Malaysia permanent

Posted: September 29, 2023

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Quick Summary

Deliver monitoring of network, various server platform and application services. Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools. Handle Level 1/1.5 problem resolution: troubleshoot and resolve issues within stipulated time SOP and Service Level Agreement.

Required Skills

Monitoring Support Troubleshooting Escalation Coordination Scheduling Health Checks

Job Description

Deliver Monitoring Operations:

• Deliver monitoring of network , various server platform and application services.
• Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools.

Handle Level 1/1.5 problem resolution:

• Troubleshooting /resolution of event detected within the stipulated time,SOP and Service Level Agreement.
• Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
• Coordinate closely with Level 2 & 3 engineers, vendors and suppliers for quicker problem resolution.

Perform Schedule Routines:

• Executes scheduled routines in accordance with standard procedures predefined
• Execute schedule health checks

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