Network Technician

Collabera2

Irving, TX, United States contract

Posted: January 28, 2016

Job Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

•   Responsible for the repair activity for Consumer, Small and Multi-line Business, and Wholesale ISP Non-Affiliate customers for High Speed Internet Service.
•   Analyze customer CPE, facility, and network for High Speed Internet customer issues.
•   Responsible for High Speed Internet customer resolution by processing incoming repair tickets, verifying information/equipment, and monitoring trouble report status through computer based, menu-driven systems.
•   Analyze and trouble shoot by testing High Speed Internet network facilities, CPE equipment utilizing a variety of menu and non menu-driven systems to isolate and restore service or dispatch for physical issues to be resolved.
•   Provides technical assistance to customers, Field Forces, Escalation Teams, Technical Supervisors, General Managers and VP’s.
•   Document every action taken in appropriate systems and on appropriate tickets.

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•   Extensive knowledge of and practical experience in the use of ATM, Frame Relay, DSL technologies, and their related network topologies.
•   Working knowledge of advanced DSL troubleshooting techniques including the ability to interpret Bit Rate, Noise Margins, Error Corrections, and working knowledge of layer 1 and 2 of OSI Model.
•   Strong PC and IP troubleshooting skills and knowledge of IP protocol with ability to program troubleshoot and/or perform system diagnostics on complex communication systems.

To know more about the position, please contact:

Mohita Tejwani

973-232-1095

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