Network Support Technician

Confidential

Dorris, California permanent

Posted: March 30, 2026

Job Description

About Cal-Ore Telecommunications

Cal-Ore Telecommunications is a locally owned and operated telecommunications provider serving rural communities in Northern California and Southern Oregon. We deliver reliable voice, broadband, transport, and wireless services with a strong focus on customer service, network reliability, and community commitment. Our team works hands-on with modern telecom and network infrastructure to keep our customers connected.

Position Summary

Cal-Ore Telecommunications is seeking an experienced, network-focused Network Support Technician to support customer-facing network services. This role is responsible for provisioning, troubleshooting, and supporting customer-facing equipment including routers, ONTs, and fixed wireless devices, while providing clear, professional communication to customers and internal teams.

Key Responsibilities

Provide customer-facing technical support for internet, transport, and fixed wireless services

Provision, configure, and troubleshoot customer equipment including routers, ONTs, and wireless radios

Diagnose and resolve network connectivity, performance, and service issues

Work directly with customers to gather information and communicate solutions clearly

Support service turn-ups, changes, and migrations

Participate in outage response and service restoration efforts

Maintain accurate documentation of customer services and troubleshooting actions

Participate in on-call rotation and work overtime as required

Qualifications

5+ years of experience in network support, ISP, or telecommunications environments

Strong understanding of IP networking fundamentals (TCP/IP, routing, switching, DHCP, DNS)

Hands-on experience with customer network equipment (routers, ONTs, fixed wireless)

Strong communication skills with the ability to explain technical concepts clearly

Ability to work primarily on-site in Dorris, CA

Valid driver's license

Preferred Qualifications

Experience working for an ISP or telecommunications provider

Familiarity with fixed wireless access technologies

Hand-on experience with network troubleshooting tools (e.g. Wireshark)

Experience with network monitoring and ticketing systems

Relevant certifications (Network+, CCNA, or similar)

Experience administering Linux and Windows systems

Experience with various programming/scripting languages (e.g. Perl, Python, PHP, etc.)

Working Conditions

This position is primarily on-site at the Dorris, CA office. Hybrid or remote work may be used as necessary but is not the primary work arrangement. Participation in on-call rotation and overtime as required.

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