Network Services Lead

Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the Network Services Lead for the
NIH/National Institute of Environmental Health Sciences (NIEHS), IT Infrastructure Program. NIEHS requires support for
proactive and effective project management, efficient administration of the Data Center, successful operations and
maintenance of servers, applications and networks, and prompt and efficient service desk support.

The Network Services Lead is responsible for managing and supporting the NIEHS’s critical network environment, ensuring robust and secure connectivity across multiple locations. This role involves overseeing the installation, implementation, troubleshooting, and maintenance of WANs and LANs, as well as managing network operations, security, and performance. The Network Services Lead will coordinate with internal teams and external vendors to resolve network issues, support unified communications, and ensure compliance with industry standards and regulatory requirements. The ideal candidate will have a strong background in network management, proven experience in production support, and a deep understanding of network security protocols and best practices. This role demands excellent problem-solving skills, attention to detail, and the ability to manage complex network infrastructures effectively.

Key Tasks & Responsibilities:
• Network Management and Support:
• Operate and maintain NIEHS’s critical network environment, ensuring connectivity across all NIEHS buildings and one offsite facility.
• Provide full-range IT management and support network management, including segment provisioning, IP address allocation, Network Access Control (NAC), and IPv6 rollout.
• Oversee operations, administration, maintenance, and provisioning of LAN and WAN systems.
• Track and maintain network resources, including media access control (MAC) and IP addresses.
• Troubleshooting and Production Support:
• Provide production support for network operations, monitoring day-to-day performance, and resolving network issues.
• Support second-level problem identification, diagnosis, and resolution.
• Dispatch and coordinate with circuit and hardware vendors for problem resolution.
• Monitor network performance, provide statistics, and implement strategies for maintaining network infrastructure.
• Network Security:
• Support network security measures, including threat monitoring, prevention, and risk analysis.
• Assist with intrusion and vulnerability testing.
• Prepare and support NIH and GAO audits, ensuring compliance with security requirements.
• Network Performance Monitoring:
• Ensure consistent configuration and tracking of network equipment.
• Furnish monthly network performance reports, including traffic analysis, bandwidth utilization, errors, and other metrics.
• Monitor real-time network performance and alert on device failures and threshold breaches.
• Unified Communications and Video Teleconferencing:
• Support the configuration and provisioning of UC and VTC services and devices.
• Assist with troubleshooting and forward service requests to NIEHS ASAB.
• Cabling and Infrastructure Support:
• Support the installation, reinstallation, removal, and maintenance of ethernet and fiber optic cabling.
• Ensure compliance with NIH Design Requirements Manual and industry standards.
• Perform and document testing of CAT6a and higher copper cable systems, as well as fiber cable testing for effective splicing and attenuation measurements.

Education & General Experience:
• B.S. in Computer Science, Information Technology Management, or Engineering.
• Alternatively, four years of related experience may substitute for the educational requirement.
• Minimum 5 years of experience supporting installation, implementation, troubleshooting, and maintenance of WANs and LANs.
• Experience designing and managing WAN infrastructure and related processes.
• Production support experience, including day-to-day operations, monitoring, and problem resolution.
• Experience supporting the dispatch of circuit and hardware vendors and escalation communication.
• Knowledge of software systems, architectures, communication protocols, and network hardware devices.

Certifications:
• Relevant certifications in network management and security (e.g., CCNA, CCNP, CISSP) are preferred.
• ITIL 4 (Preferred)

Security Clearance:
• Public Trust Moderate (Tier 2)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):
• May require local travel to customer sites.
• This position may require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support.
• May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
• Potential continental US travel to other customer locations, if required

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].