Network Security Technician

A trusted partner for over 20 years, Logically, a Managed Security Services Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.

But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do, but we’re also committed to creating a fun, supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.

Why Work for Us: 

Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.

Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.

Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.

We offer competitive wages and benefits, attracting and retaining the best staff for our clients.

Take advantage of opportunities for personal and professional development, empowering you to advance your career.

Job Summary:

The Network Security Technician’s primary responsibility is to provide technical support and troubleshoot network and security related problems for Logically’s customers. Duties include taking inbound support calls, troubleshooting connectivity issues, and creation of basic firewall policy and VPNs. The Network Security Technician will be the primary role for tier 1 support of all Managed Security Service Customers with Cybersecurity Services.

Job Duties & Responsibilities:

Provide best in class customer service to Logically’s customer base 

Adhere to company values while following best practices and operational procedures  

Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately 

Conduct multi-vendor troubleshooting

Facilitate customer communication via phone and email

Monitor service requests and call queue to ensure service levels and KPI’s are met

Answer technical questions, then verify and resolve technical problems

Contribute to customer-facing and internal documentation used for self-support

Maintain individual ticket queue to ensure timeliness and efficiency 

Responsible for consistent communication with the customer, including being the liaison between customer and internal resources

Upgrade, install, and troubleshoot networks, networking hardware devices and software

Implement troubleshooting analysis of Firewalls, Network Switches, Wireless APs, and NGAV

Install, configure, and maintain network services, equipment, and devices

Help to create and improve documentation of best practices

Work directly with escalation and engineering teams to get customer problems resolved

Communicate with internal teams to find solutions and improvements for critical customer issues

Perform other administrative work and project tasks to support various department initiatives 

Perform basic systems testing and operational tasks including configuration, outage remediation, and firewall add/changes and firmware updates

Job routinely requires lifting equipment weighing 15 pounds and may require occasional lifting equipment up to 50 pounds.

Develop into subject matter expert in at least one area

Other Duties as assigned

Qualifications:

Associate's degree preferred

1+ years of experience in professional IT Business environment

Preferred certification in Network+ and/or Security+

Basic Problem solving

Basic understanding of Level 1 Help Desk and/or Network related issues and demonstrated aptitude for growth

Strong problem-solving aptitude, ability to effectively route issues with the appropriate priority to the appropriate service board

Must possess excellent customer service skills and deliver services in a personable, courteous, and professional manner

Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills 

Business acumen; translating business requirements into related solutions 

Flexible and able to remain calm in times of stress while managing multiple priorities at one time 

Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations 

Sound problem-solving technique with ability and persistence to generate options and select the best solution 

Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders 

Ability to communicate effectively with customers and various levels of management both verbally and in written form 

Ability to manage multiple projects in a fast-paced environment 

Team player mentality and willingness to share knowledge with others 

Lifting equipment weighing 15 pounds with occasional lifting up to 50 pounds.

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.