Network & Security - L2 Support Engineer

JOB Description for Network & Security – L2 Support Engineer

Location: Mumbai, Airoli.

Domain: Network & Security Level (L1/L2/L3): L2

Required Relevant Domain Experience: 3–8 Years relevant experience

Job Type (Onsite/Remote): Onsite

Shift details: As per client/business requirement Qualification:

 B.E. / Diploma / BSc IT / BCA / MCA / BTech (No education gap, Full time)

Certifications Preferred:

 CCNA or equivalent networking certification (Preferred)

 Fortinet NSE – Fortinet Network Security Associate (Preferred)

 PCNSA - Palo Alto Networks Certified Network Security Administrator (Preferred)

 Juniper JNCIA, JNCIA-SEC (Preferred)

 CCNP, CISSP, or equivalent security certification (Optional)

 Wireless Infra- Aruba/Cisco

 ITIL Foundation (Optional)

Specific Remarks/Requirement by Customer:

Hands-on experience in routing, switching, firewalls, VPNs, Wireless and network security appliances.

Role Purpose

We are seeking a skilled L2 Network & Security Engineer to support and manage our client's network infrastructure and security landscape. The ideal candidate will have strong hands-on experience with firewall management, network troubleshooting, and ensuring security compliance.

JOB RESPONSIBILITIES

 Provide second-level support for network and security incidents and requests, ensuring swift resolution of technical issues.

 Monitor and maintain network infrastructure, including routers, switches, firewalls, and VPNs.

 Implement and support network security measures such as firewall policies, intrusion prevention systems (IPS), and VPN configurations.

 Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.

 Assist in the configuration and management of network devices and security appliances.

 Perform vulnerability assessments and risk analysis to identify security gaps and mitigate risks.

 Provide support for audits, assessments, and other security-related compliance requirements.

 Collaborate with other IT teams to ensure seamless integration of new systems and technologies.

 Respond to and resolve network and security incidents within agreed SLAs.

 Maintain accurate network documentation and ensure it’s up to date.

 Participate in periodic on-call support for network and security issues as required.

Technical Skills/Knowledge Requirement

1. Strong hands-on experience with firewalls (Fortinet, Palo Alto, Juniper) – Must

2. Good knowledge of switching and routing protocols – Must

3. VPN (IPSec / SSL) setup and troubleshooting – Must

4. Experience with network security tools (IDS/IPS, SIEM, Web Filtering,) Optional

5. Experience with Aruba Wi-Fi controllers and access points – Must

6. Network monitoring tools (SolarWinds, OpsRamp, Wireshark,) – Preferred

7. Understanding of network segmentation and Zero Trust architecture – Preferred

8. Basic scripting knowledge (Python / Bash / PowerShell) – Added advantage

9. Knowledge of ITIL processes and ticketing tools (ServiceNow, Symphony) –

Preferred