NETWORK SECURITY ARCHITECT AND SUPPORT L3

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

SPAIN IT PRODUCTION

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

The successful candidate will include Network and Security teams and will collaborate with them and other teams in IT Group by designing, building and providing level 3 support on security services and components such as firewalls/IPS and VPN concentrators while respecting processes and focusing on customer needs or issues.

RESPONSIBILITIES

Incident handling in Service support

Prioritize, schedule, troubleshoot and resolve incoming support requests
Perform, when required, appropriate ticket escalation
Follow and monitor the progress of incidents until they are resolved and closed
Keep regular and clear communication about incident status
Create, and maintain a knowledge base with appropriate solutions
Implement documented instructions and recommendation
Identify opportunities for improvement and make constructive suggestions to be more proactive

Asset Management and monitoring

Participate to asset upgrade and migration campaigns
Participate to asset security patching campaigns and compliance remediation actions plans
Participate to business continuity exercises to ensure resilience of services and infrastructures
Perform daily health checks of services and infrastructure based on performance indicators
Perform monthly IT operational permanent control to ensure stability and enhance reliability

REQUIREMENTS

Understand service and component resiliency
Firewalls vendor : Fortinet, Palo Alto Network and Check Point including the management console (FortiManager, Panorama, Multi-Domain Security Management)
Remote access on VPN SSL concentrators: Cisco ASA (Adaptive Security Appliance) and Cisco Secure Client
Intrusion Prevention/Detection System and Network Detection and Response
Change, incident, problem management according to ITIL standards
ServiceNow ticketing et request solution
Ability to draw infrastructure scheme
Write architecture and production documents (HLD, LLD)
Tests equipment to validate new feature or product evolution.
Monitoring and alerting: Zabbix, Grafana, Dynatrace syslog,
Reporting, logging and SIEM
Troubleshooting (PCAP analysis…)
Languages
Fluent English written and spoken
Basic French competence is optional and considered a plus.

BENEFITS

Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
Flexible compensation plan.
Hybrid telecommuting model (50%).
32 vacation days.

DIVERSITY AND INCLUSION COMMITMENT

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.