Network Ops & Observability Architect

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Network Operations and Observability Architect to lead the target-state monitoring strategy for a large-scale consolidation program at a US-based Tier-2 Telco. The role is responsible for defining the "Greenfield" observability architecture, including technical configuration templates for the unified target-state platform, and ensuring that newly migrated sites are immediately visible to the NOC without triggering alert storms. This position is ideal for professionals who excel at designing clean, noise-free monitoring environments and minimizing false positives.

Responsibilities:

• Define and document the "Greenfield"  target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models.
• Collaborate with cross-domain architects (security, application, platform) on integrated design decisions

• 10+ years of experience in Network Operations, Observability Architecture, or NMS Engineering within large-scale enterprise or service provider environments.
• Hands-on experience in delivering scalable monitoring templates and frameworks
• Strong expertise in modern unified observability platforms such as LogicMonitor, Datadog, SolarWinds, or Splunk, including network telemetry mapping.
• Advanced knowledge of alert correlation, SNMPv3, NetFlow, and API-based data extraction.
• Proven ability to design effective alert suppression logic that protects Tier 1 NOC teams from redundant or cascading alerts during complex network events