Network Operations Technician – Telecommunications

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.  

We are looking for a Telecommunications Network Technician to join one of our clients’ teams, ensuring post‑sales support for Top Corporate and Wholesale customers, with a strong technical focus and a high level of autonomy.

Main Responsibilities

• Technical support for enterprise networks, ensuring the resolution of incident tickets and configuration requests.
• Handling and follow‑up of all tickets escalated by the 1st line support team.
• Remote technical support to field technicians, with a focus on fault diagnosis and resolution.
• Monitoring and maintenance of the team’s shared email mailbox.
• Active collaboration with other technical teams, ensuring high service levels and customer satisfaction.

• 1 to 2 years of experience as a Network Operator or in a similar role within the Telecommunications environment.
• Strong knowledge of Data Networks and Telecommunications Networks.
• Hands-on experience with IP networking (IPv4 and IPv6) and TCP/IP, including protocols such as HTTP, FTP, SSH, SMTP, SNMP, UDP and ICMP.
• Solid skills in Routing & Switching, preferably in Cisco environments.
• Proven experience with GPON – Gigabit Passive Optical Network, as well as access technologies such as ADSL, fixed, mobile and converged networks.
• Technical skills in Telephony, including RDIS, IP Telephony and VoIP.
• Knowledge of Multimedia services, namely VoIP, Video and Codecs.
• CCNA and/or CCNP certifications are a strong plus.
• Strong analytical skills and ability to diagnose and resolve complex technical issues.
• Clear and effective communication skills, both with internal teams and clients.
• Strong team spirit and ability to work effectively in multidisciplinary environments.
• High sense of responsibility, attention to detail and strong customer orientation.
• Availability to work rotating shifts 24/7 (00-8h | 8h-16h | 16h-00h)

• Location: Lisboa
• Workplace type: Hybrid (max. of 3 times per week in the office)