Network Operations Manager

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here.

We’re building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities. Following the merger of two leading digital mental health organizations, we are combining our strengths to expand access, improve outcomes, and redefine how families experience care.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.

• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.

• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers.

The Role:

The Network Operations Manager will play a central role in optimizing the provider network that powers our care delivery model. Reporting to the Director of Network Operations, this individual will own the systems and processes that ensure our provider workforce is fully utilized, appropriately balanced, and positioned to scale sustainably.

This role sits at the intersection of workforce planning, scheduling operations, and data-driven decision-making. You’ll work closely with Clinical Operations, Care Navigation, and Product teams to maintain an optimized match between clinical supply and family demand - while continuously improving systems, tooling, and workflows that support provider capacity, utilization, and scheduling efficiency.

Location: Remote

What You’ll Do:

Provider Capacity & Utilization

• Monitor, forecast, and report on provider capacity, utilization, and availability across care lines, states, expertise and partnership.

• Maintain and continuously refine workforce models that align provider supply with forecasted demand.

• Identify and address utilization gaps, under-capacity, and over-capacity trends.

Scheduling & Workforce Optimization

• Ensure accurate and timely updates to provider schedules and availability data.

• Develop processes and tools that improve accuracy, efficiency, and automation within scheduling and capacity management systems.

• Collaborate with Product and Data teams to improve internal dashboards, analytics, and system integrations related to workforce optimization.

Process & Systems Improvement

• Identify and implement opportunities for process automation and operational scale (e.g., via Healthie, Salesforce, or internal scheduling platforms).

• Partner with cross-functional stakeholders to define and track key metrics such as time-to-care, provider utilization %, and appointment fill rates.

• Support development and rollout of workforce planning frameworks, scheduling policies, and data hygiene protocols.

Cross-Functional Collaboration

• Partner with Talent Acquisition and Clinical Ops to forecast hiring needs based on demand and utilization trends.

• Work with Clinical Leadership and People teams to ensure capacity models account for provider onboarding and time off trends.

• Collaborate with Customer Experience and Product to improve family scheduling workflows and optimize system throughput.

Minimum Requirements:

• 4–6 years of experience in workforce management, network operations, or healthcare operations; experience in digital health or behavioral health strongly preferred.

• Proven track record managing workforce capacity and utilization in a multi-state, multi-disciplinary environment.

• Strong analytical skills and experience building dashboards or capacity models using Excel/Google Sheets or BI tools (e.g., Metabase, Sigma).

• Familiarity with healthcare EHR and scheduling systems (e.g., Healthie, Athena, Salesforce) and data management best practices.

• Exceptional attention to detail and ability to thrive in a fast-paced, scaling startup environment.

• Collaborative, proactive, and solution-oriented approach to problem-solving.

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total compensation for this role is market competitive, with a base salary range of $100,000 - $125,000, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.