Network Operations Engineer

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us.

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the Opportunity

At Ting Internet, our network is the backbone of how we connect communities. As an Engineer II, Network Operations, you’ll play a key role in keeping our telecommunications network systems reliable, scalable, and performing at their best.

In this role, you’ll support the operation, installation, and maintenance of network infrastructure across local and remote environments. You’ll work closely with teammates across engineering and operations, contribute to continuous improvement efforts, and help ensure a high-quality experience for our customers.

What You’ll Do

• Monitor, operate, and support day-to-day network systems with an intermediate level of proficiency
Assist with quality assurance and testing of network infrastructure and services

• Identify network issues, investigate root causes, and support corrective and preventive actions

• Contribute recommendations for improvements to network systems, tools, and processes

• Collaborate within a broader product or system, building influence through technical contributions and teamwork

What You Bring

• 3+ years in designing, developing, and maintaining complex network operating systems

• Ability to work within established guidelines to resolve moderately complex, well-defined problems

• Strong collaboration skills and the ability to build effective working relationships across teams
Comfort working independently with general supervision and clear objectives

Qualifications

• Bachelor’s degree in a related field or equivalent practical experience
2–4 years of experience in network operations or a related engineering role

The base salary range for this position is $75,000 - $85,000 USD for US residents OR $80,000 - $90,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.