Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos

• Analyze performance trends, bandwidth, latency, packet loss, and KPIs

• Maintain monitoring thresholds, alert policies, and SLA metrics

Incident & Problem Management

• Respond to alerts and outages within SLA timeframes

• Perform triage, diagnosis, and manage incident lifecycle

• Conduct root cause analysis and document lessons learned

• Track trends and recommend preventive measures

Escalation Management

• Serve as primary escalation point for Tier 1 and Tier 2 support team.

• Escalate complex issues to Tier 4 engineers and specialized teams

• Coordinate vendor support and facilitate bridge calls during major incidents

• Manage communication between technical teams, management, and stakeholders.

Network Operations & Maintenance

• Execute firmware updates, patches, and configuration changes

• Configure routers, switches, firewalls, load balancers, wireless controllers

• Implement VLANs, access control policies, and VPN connections

• Perform change management and maintenance window activities

Troubleshooting & Support

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks

• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)

• Analyze traffic using Wireshark, tcpdump

• Address DNS, DHCP, firewall, NAT, and VoIP issues

• Work on SSID requests, conference issues and other special requests

Security Operations & Compliance

• Monitor security event logs and SIEM alerts for potential threats or breaches

• Implement and maintain network security policies and access control lists (ACLs)

• Respond to security incidents and coordinate with security operations team

• Perform security vulnerability assessments on network devices

• Ensure compliance with organizational security standards and regulatory requirements

• Maintain audit logs and documentation for compliance reporting

• Participate in security incident response procedures

Field Technician Coordination & Dispatch

• Work with field technicians and coordinate tech dispatches for:
• PMS (Property Management System) troubleshooting and connectivity issues

• WiFi site surveys, coverage analysis, and wireless optimization

• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology

• Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

• Maintain network documentation, topology diagrams, SOPs

• Create post-incident and RCA reports

• Participate in capacity planning and continuous improvement initiatives

• Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field.

• 1+ years of network operations or NOC experience

• Incident management and escalation handling

• Experience coordinating with field technicians and dispatch operations
• Strong communication and problem-solving abilities

• Calm under pressure during critical incidents

• Team collaboration and mentoring skills

• Time management and prioritization
• Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
• Willing to work onsite.
• Willingness to work rotating shifts, including nights, weekends, and holidays

Benefits:
• Free one meal a day
• Emergency Loan and Other Financial Assistance Program
• Free 24 Hours snacks and beverages
• Health Insurance
• Health Subsidy
• Interest-Based Clubs
• Life Insurance
• Team Socialization Allowance
• Perfect Attendance Bonus
• Year-End Performance Bonus Plan(Company discretion)
• And much more