Network Operations Center (NOC) Analyst Lead

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

We are seeking a Network Operations Center (NOC) Analyst Lead to oversee daily operations and personnel within a 0600-1900 M-F environment supporting a Department of Defense (DoD) customer.

The NOC Analyst Lead will manage a small team of analysts responsible for network and security monitoring, incident triage, and operational compliance aligned with the Risk Management Framework (RMF). The Lead will ensure mission-critical systems remain available, secure, and compliant with DoD directives, policies, and cybersecurity standards.

This role is both technical and supervisory, requiring hands-on operational awareness, leadership in shift management, and coordination across network, system, and cybersecurity disciplines.

Leadership & Oversight:

• Supervise a team of three (3) NOC/SOC analysts, providing direction, task prioritization, and performance feedback.
• Coordinate NOC/SOC shift coverage and ensure 0600-1900 M-F monitoring and response requirements are continuously met.
• Serve as the primary escalation point for complex incidents or system outages.
• Monitor, assign and triage Helpdesk tickets within one hour of opening.
• Maintain situational awareness of network health, security posture, and mission impacts; brief management and stakeholders as needed.
• Ensure team adherence to incident response, escalation, and reporting procedures.
• Develop and maintain Standard Operating Procedures (SOPs), event escalation matrices, and continuity documentation.

Network Operations Responsibilities:

• Oversee enterprise network monitoring using tools such as SolarWinds, Cisco Firepower Management Console (FMC), and Secure Network Analytics (SNA).
• Analyze and respond to alerts related to connectivity, latency, and performance degradation.
• Review configuration baselines, track outages, and ensure timely restoration of network services.
• Coordinate planned maintenance, configuration changes, and patch activities in accordance with DoD and company change control policies.

Security Operations Responsibilities:

• Manage and review security event monitoring and triage using SIEM platform Splunk and endpoint management tools Trellix and Tanium.
• Oversee team response to cybersecurity incidents in accordance with internal incident response procedures.
• Support vulnerability management activities — reviewing Tenable.sc results, tracking remediation actions, and validating compliance closure.
• Ensure proper documentation and escalation of all security-related incidents to the ISSO or ISSM.

RMF & Compliance Duties:

• Coordinate with system owners, ISSOs, and ISSMs to support RMF continuous monitoring activities.
• Ensure team members conduct periodic STIG checks, vulnerability scans, and configuration reviews to maintain system accreditation posture.
• Support the development and maintenance of POA&Ms, control evidence, and audit artifacts.
• Participate in cybersecurity working groups, readiness reviews, and ATO renewal activities as needed.
• Promote a culture of compliance and operational discipline across the team.

Requirements:
• High School Diploma/GED is required. A Bachelor’s degree in an Information Technology field is preferred.
• Minimum of 5 years’ experience in Linux system administration, ideally with Red Hat.
• Proficiency in SQL Server Management Studio, Microsoft SQL, PostgreSQL, and SQLite databases.
• Demonstrated experience managing virtualized and physical networking environments.
• Practical experience with Tenable.sc, Nessus, or other vulnerability assessment tools.
• Strong background in VMware and Nutanix environments.
• Familiarity with Kubernetes (K3s) and container orchestration.
• Advanced troubleshooting skills across hardware, software, and network layers.
• Excellent written and verbal communication skills.
• An Active DoD Secret clearance is required to start.
• Must have DoD 8570/DoN 5239 IAT Level III certification (i.e. CASP+, CCNP, CISSP, CISA)

Benefits:
At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

* Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000.00 to $100,000.00 annually.

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