Network Operation Centre - Tier 1

About EXA  

EXA Infrastructure is a portfolio company of I Squared Capital and the largest dedicated digital infrastructure platform connecting Europe and North America and owns 125,000 kilometres of fibre network across 34 countries. EXA’s network connects 300 cities and offers 13 Tier 3-equivalent data centres, with sub-sea routes that include three transatlantic cables, one the lowest latency link between Europe and North America.  

Interested to learn a bit more about us, please visit exainfra.net. 

Role Purpose 

The primary role is to assist in the smooth operation of EXA Network under the supervision of the NOC Manager. This is a large-scale network expanding from US , UK and Europe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. The successful candidate should be comfortable working within an expanded and very fast paced team environment.

Key responsibilities 

Take part in a rotating 24*7*365 shift rota to provide operational coverage. 

Trouble ticket incident management  

Proactive Network Monitoring and troubleshooting  

Handling customer escalations ensuring customers are updated on technical queries via email, incident management systems and phones 

Liaising with other NOC Engineers and Network Operations Centres in other countries 

Maintain Operational standards in line with customer SLA’s. i.e. fast response times to customers from incident start time up to incident restoration 

Operational Vendor Management: Handling backhaul network issues with third party providers (DWDM, Dark Fiber, SONET, SDH) – utilizing all escalation points within our partners organization when necessary.  

Report writing and creating / maintaining inventories 

Customer circuit trouble shooting with the aid of industry standard test equipment. 

Assisting in the management of a full Planned Preventative Maintenance  

Non-routine duties will be allocated as deemed necessary. 

Individual Profile 

Experience 

Optical network installation and troubleshooting skills will be advantage. 

Minimum 1-2 years’ experience in combination of network operations, customer support, and/or technical support. 

Prior experience supporting call centre operations, Internet Service Provider NOC or other 24/7 network operations organization is preferred. 

Working knowledge of SONET, ATM, DWDM and Ethernet on platforms such as Fujitsu, ADTRAN, Cisco Ciena, Infinera and Coriant is preferred. 

Troubleshooting ATM Network containing multiple central offices, circuits, and equipment such as Cisco SES/BPX and Redback 

Ethernet over Copper troubleshooting 

TDM technology support and experience 

Knowledge and experience with MPLS, BGP, and OSPF protocols 

Skills 

A solid understanding of SONET/SDH/ DWDM principles is an advantage. 

Ethernet & TCP/IP & OSI experience is a distinct advantage. 

CCNA/CCNP or equivalent (Juniper) a distinct advantage 

Optical network installation and troubleshooting skills will be advantage. 

Maintaining the network to meet Network Availability guidelines. 

Emphasis on maintaining low Network Mean Time to Repair (MTTR)  

Ability to work independently and as part of a team. 

Self-motivated 

Excellent written and communication skills 

Creative problem-solving abilities 

Knowledge of network monitoring and other administrative tools 

Knowledge of networking technologies and protocols. 

Strong PC skills. 

Understanding of common network troubleshooting procedures  

Good verbal, written, and interpersonal communication skills.  

Experience in Wide Area Network Operations or other Internet environments. 

Experienced in MS Office suite of products (Word, Excel, Outlook, VISIO, PowerPoint, Project). 

Ability to multi-task in a dynamic environment

Our working environment 

We are committed to working in the location where we do our best work.  As a small and growing company with great offices in great locations, most employees will aim to be in the office. 

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful. 

Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.  

All successful applicants will go through background screening.