Network Operation Center (NOC) Technician - Tier II

Confidential

Sandy Springs, Georgia, United States permanent

Posted: April 6, 2026

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Quick Summary

Network Operations Center (NOC) Technician – Tier II is responsible for troubleshooting and restoration of network services across Layer 1–3, including fiber infrastructure, routing, and switching.

Required Skills

Telecom Network Operations Troubleshooting Fiber Optics Routing Switching BGP VLANs Monitoring Documentation

Job Description

Network Operations Center (NOC) Technician – Tier II

Location: Sandy Springs, GA

Department: Service Assurance

Schedule: 24/7/365 (shift-based, including nights, weekends, and holidays)

Overview

The NOC Technician (Tier II) is the primary break/fix resource within Accelecom’s Service

Assurance organization. This role is responsible for hands-on troubleshooting and restoration of

network services across Layer 1–3, including fiber infrastructure, routing, and switching. As the

technical escalation point from Tier I, the NOC Technician plays a critical role in restoring service

quickly, maintaining SLA performance, and ensuring network stability

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