National Service Operations Coordinator

At Flynn, it's not just a job, it's a career

National Service Operations Coordinator
Flynn Group of Companies
Mississauga, ON

What We Offer:
· Competitive wages and benefits
· RRSP matching
· Great environment where our motto is “Flynn Family Winning Together”!

A Day in the Life:
· Process and organize a high volume of reports.
· Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes.
· Produce detailed written reports on our findings and recommendations and forward to customers.
· Maintain and update customer database for each local branch.
· Use of web-based technology to obtain our field service technicians’ data.
· Respond to local branch inquiries in a timely, courteous, and professional manner.
· Work closely with local branch personnel and departments to satisfy customer requirements.
· When required, follow up on outstanding quotations with customers via telephone and emails.
· Provide operational support to the local branches as it pertains to your role.
· Other administrative duties as required by the team.

What you bring:
· Ability to follow process-driven tasks with meticulous attention to detail and organizational skills.
· Ability to follow specific processes.
· Display excellent interpersonal and communication skills, both written and verbal essential.
· Ability to multi-task and prioritize to meet pressing deadlines.
· Ability to work independently, as well as in a team-based environment.
· Ability to make decisions based on your training.
· Ability to take initiative.
· Proficient computer skills in Windows based software.
· Advanced typing skills.
· Strong organizational skills.
· Ability to collaborate in team meetings.
· Strong demand for the English language, both written and verbal.
· Previous experience in a Customer Service role is considered an asset.
· Previous experience in the roofing industry is considered an asset.
· Advanced Microsoft Office skills (mainly Word and Outlook)

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes. However, all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.