National Service Manager/ 全国售后服务经理_ HC

BoschGroup

Shanghai, Shanghai, China permanent

Posted: February 28, 2026

Job Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Summary 工作概述:

• Plan, direct and control the nationwide field service in line with national guidelines and  strategies & policies ensuring the highest level of customer service is achieved and maintained
• Development and implementation of new projects and activities to enhance field service quality (customer satisfaction), increase service - and spare parts turnover
• Manage and lead the field service team

Roles and Responsibilities岗位职责:

• Establish projects, activities to further increase customer satisfaction, and turnover
• Policy and process development and improvement
• Field service budget definition and control
• Nationwide arrangement of service interventions (chargeable and non-chargeable)
• Service quality measurement, management and improvement
• Promotion of services and spare parts
• Complaint management (incl. crisis management) support from technical side
• Service and spare parts promotion
• Support at spare parts stock planning and forecasting
• Control field service team KPI
• Market research support (competitor data etc.)
• Other duties as assigned

Qualification Requirement任职资格

University degree in related field (business administration or technical)

Min. 5 years professional experience in similar position in after- sales service.

Strong technical background in HVAC related field.

After-sales service knowledge: standards, policies, processes, service QM & KPI

Fluent English.

Working experience in an international company.

Experience working with external service providers

Understanding of spare parts demand planning

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.