National Sales and Service Director - USA

Join a Global Leader in Commercial Mowing Innovation!
 
 Trimax Mowing Systems is a rapidly growing, globally recognised leader in commercial mowing equipment. For over 40 years, we’ve proudly designed, manufactured, and distributed world-class mowing systems built on innovation, reliability, and exceptional performance. With operations across New Zealand, Australia, the UK, Europe, and the USA, our commitment to excellence and customer-first approach has made Trimax a trusted name worldwide.

Our Culture:

At Trimax, our culture is the foundation of our success, defined by:

Focus on Customer Success: Our growth is based on mutual success. When our customers succeed, we succeed.

One Team: We cultivate a diverse global team who win and lose together.

Be Curious and Humble: We are open minded and low ego.

Committed to Safety: We safeguard the well-being of our team, our customers, and the public.

Be Bold & Take Action: We are hungry for success, move quickly and we are not afraid to make mistakes.

Find a Better Way: We have a culture of innovation and continuous improvement in product, process and ourselves.

Position Summary:

As the National Sales and Service Director for the USA reporting to the group CSO, your mission is to champion a customer-first approach, empower your team to deliver sales growth and service excellence. This pivotal role involves developing and executing strategies that improve customer satisfaction and expand our market presence, all while fostering a culture of excellence and innovation. Your leadership will ensure customer satisfaction, reinforcing Trimax's position as a leader in commercial mowing solutions. We're looking for a dynamic leader ready to inspire and guide our team forward!

Key Responsibilities:

Develop and Execute National Sales Strategy: Craft and implement a comprehensive strategy to expand market presence, increase revenue, margin, and ensure Trimax's leadership in the U.S. market.

Lead, Support, and Develop Teams: Guide, nurture, and build a high-performing omni-channel sales and service team. Establish a culture of excellence, continuous improvement, and innovation.

Enhance Dealer Network and Direct Sales: Grow and optimize our route-to-market model. Ensure top-tier service and support, and foster strong, enduring relationships with dealers and end-users.

Oversee Service and Parts Strategy: Implement and refine service and parts strategies to boost customer satisfaction and loyalty. Ensure customers receive comprehensive aftersales support and maintenance services.

Optimize Customer Experience: Spearhead initiatives to improve the end-to-end customer journey, ensuring exceptional levels of satisfaction and loyalty at every touchpoint.

Monitor Performance and Drive Improvements: Regularly analyze sales and service performance against targets, providing detailed reports and actionable insights.

Foster Collaboration and Innovation: Encourage a culture of innovation and collaboration across the company, promoting the exploration of new sales tactics, engagement strategies, and service offerings.

Manage Budgets and Resources Efficiently: Oversee the financial aspects of the sales and service team, ensuring resources are allocated effectively to achieve business goals.

Qualifications:

Proven experience in sales and service management, preferably in omnichannel sales.

Strong leadership skills with a track record of cultivating and motivating teams.

Excellent interpersonal skills for engaging dealers, end-users, and staff.

Strong IT literacy, including proficiency in CRM systems.

Mechanical knowledge and understanding

Willingness to travel to support sales, service, and channel partners.

Benefits:

401(k) with matching

Dental insurance

Employee discount

Health insurance

Life insurance

Vision insurance

Paid time off

Join Us:

If you’re ready to play a pivotal role in our continued growth and success, apply today to become a part of our mission to provide premium mowing solutions worldwide.