National HVAC Store Readiness Training Manager

York Factory Direct is a division of BOSCH Home Comfort Group, operating as a factory-owned distribution channel dedicated to serving contractors and dealers. We provide a comprehensive range of residential and light commercial solutions, along with parts and supplies, ensuring reliable access to high-quality products. With store locations strategically positioned across North America and a rapidly expanding footprint, York Factory Direct is committed to delivering exceptional service, trusted expertise, and industry-leading support to our partners.

The National HVAC Store Readiness Training Manager is responsible for ensuring successful launches of Factory Owned Distribution stores through comprehensive, on-site training delivery and operational training support. Working closely with store leadership and cross-functional teams, this role deploys training across all store functions, evaluates training effectiveness, and provides ongoing support through full launch and stabilization. The ideal candidate brings strong HVAC distribution knowledge, operational expertise, and exceptional facilitation skills to prepare store teams to successfully serve HVAC contractors and dealers.

Key Responsibilities

Store Launch Training Delivery

• Deploy to Factory Owned Distribution stores post-soft launch to deliver comprehensive operational training across all functions
• Deliver training on store merchandising, product presentation, and showroom setup to optimize customer experience
• Train teams on processes and procedures specific to Factory Direct operations, ensuring consistency with BOSCH standards
• Provide intensive on-site training support
• Continue to evaluate performance and provide targeted training through full launch and post-launch stabilization period
• Requires extensive travel

Functional Training Programs

• Warehouse Employee Training: Material handling, receiving, inventory management, picking/staging, shipping processes, safety protocols, and warehouse management system utilization
• CSA (Counter Sales Associate) Training: Customer service excellence, order processing, product recommendations, quoting, system navigation, parts cross-referencing, and contractor relationship management
• Product Sales Training: Product knowledge, including parts and supplies
• Operations Training: Standard operating procedures, workflow management, inventory control, profitability practices, compliance requirements, and daily operational execution for all store personnel
• Store Manager Training: Leadership capabilities, team management, operational oversight, performance management, business metrics, P&L understanding, and strategic customer relationship management

HVAC Distribution Operational Support

• Leverage deep understanding of HVAC distribution operations to guide store teams through operational disciplines required for success
• Train teams on serving the unique needs of HVAC contractors and dealers, including technical support, emergency orders, and relationship building
• Apply knowledge of distribution best practices to help stores establish efficient workflows and customer service standards
• Provide training & guidance on inventory management,

Training Evaluation & Continuous Improvement

• Assess training effectiveness through observation, competency evaluations, performance metrics, and stakeholder feedback
• Identify knowledge gaps and skill deficiencies during store launch period and develop targeted intervention strategies
• Collaborate with store leadership to establish measurable training outcomes and track progress toward readiness benchmarks
• Collect feedback from store teams and leadership to understand location-specific challenges and adapt training delivery accordingly
• Define critical training needs based on real-time observations and field intelligence to ensure store success
• Document lessons learned and best practices from each store opening to refine training approach for future launches

Cross-Functional Collaboration

• Partner closely with Operations & FD leadership, ensure training aligns with operational expectations and performance standards
• Collaborate with Regional Sales Managers to support sales objectives and contractor relationship strategies
• Work with store leadership to customize training plans based on market dynamics, team experience, and local customer base
• Serve as liaison between corporate training function and field operations, communicating needs and challenges in both directions
• Coordinate with other training team members to leverage resources and share insights across store openings

Required:

• HVAC Distribution Experience: 5+ years working in HVAC distribution environment with strong understanding of wholesale operations, contractor customer base, and distribution operational disciplines
• Training Delivery Experience: Proven track record facilitating training in operational environments with ability to train diverse audiences from entry-level to leadership
• Operational Knowledge: Deep familiarity with distribution processes including inventory management, warehouse operations, counter sales, order fulfillment, and store merchandising
• Technical Proficiency: Strong understanding of HVAC product 
• Evaluation Skills: Demonstrated ability to assess training effectiveness, measure competency development, and adapt training based on performance observations
• Collaboration & Adaptability: Strong interpersonal skills with ability to build relationships, receive feedback, and adjust approach based on location-specific needs
• Travel Commitment: Willingness and ability to travel extensively (80-85%) across the United States
• Valid driver's license and ability to travel independently

 

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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