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National Account Manager, Communities

Brightspeed

Charlotte, NC, United States Remote permanent

Posted: April 10, 2026

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Quick Summary

National Account Manager in Charlotte, NC, with a strong background in telecommunications and customer service. Key skills include excellent communication and problem-solving abilities, as well as experience with customer relationship management and sales. This role requires a high level of technical expertise in internet infrastructure and a passion for delivering exceptional customer experiences.

Job Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

The National Account Manager, Communities, is responsible for driving enterprise-level revenue growth and strategic expansion across Brightspeed’s top national MDU, SFU, and New Build partnerships. This individual serves as the executive point of contact for assigned national ownership groups, developers, and industry consultants, leading complex, multi-market negotiations while aligning national strategy across regions to ensure consistent execution and scalable growth.

A core responsibility of this position is to develop and maintain high-trust relationships with national real estate consultants and advisory firms. The National Account Manager positions Brightspeed as the preferred broadband and fiber partner, ensuring the company is consistently recommended to consultant clients for bulk agreements, smart community solutions, marketing partnerships, and fiber infrastructure deployments.

This role requires strong executive presence, financial acumen, and the ability to influence C-suite stakeholders, investment committees, and consultant networks in competitive environments. Success demands disciplined funnel leadership, national account planning, and the ability to structure complex agreements that meet internal return thresholds while delivering long-term enterprise value.

Impact:

• Own and grow Brightspeed’s portfolio of top-tier national accounts across multiple markets

• Develop and execute national account strategies that align regional sales efforts under a unified partnership framework

• Serve as the executive relationship lead for C-suite stakeholders, REIT leadership, private equity sponsors, and national developers

• Establish Brightspeed as the preferred partner within key consultant networks and advisory firms

• Drive consultant engagement strategies to secure recurring referrals and national alignment opportunities

• Lead complex enterprise negotiations including bulk agreements, exclusive marketing arrangements, building entrance agreements, and master service agreements

• Provide national-level competitive insights and influence internal go-to-market strategy

• Maintain disciplined forecasting and multi-market pipeline visibility

• Partner cross-functionally with executive leadership, legal, finance, engineering, and construction teams to structure scalable national agreements

• Develop financial models addressing ramp structures, ROI expectations, and long-term portfolio economics

• Represent Brightspeed at national industry events and advisory forums

• Identify and mitigate strategic risks across large-scale portfolio deployments

• Deliver executive-level business reviews and long-term partnership planning sessions

 

You will thrive in this role if you:

• Bachelor’s degree in Business, Finance, Marketing, or related field

• 5–8+ years of enterprise B2B sales experience with demonstrated success managing national or strategic accounts

• Proven track record of exceeding revenue targets within complex, multi-stakeholder sales environments

• Strong executive presence with the ability to influence C-suite and private equity decision makers

• Experience developing national account strategies and managing multi-region partnerships

• Advanced negotiation skills with experience structuring large-scale agreements

• Strong financial acumen with ability to evaluate IRR, revenue ramp, and portfolio-level performance metrics

• Demonstrated ability to build trusted relationships within consultant and advisory networks

• Exceptional presentation and strategic communication skills

• High level of ownership, accountability, and business maturity

• Ability to travel nationally as required

• Proficiency with CRM systems and advanced Microsoft Office skills

A plus if you have:

• Experience in fiber, broadband, telecom, or utility infrastructure enterprise sales

• Direct experience working with national real estate consultants or advisory firms

• Background in REITs, private equity-backed portfolios, or large-scale multifamily operators

• Experience structuring national master service agreements

Physical Demands:

• National travel required

• Extended travel for executive meetings, consultant engagement, and industry events

 

#LI-RW1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice

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