Mystery Shopper

This role conducts structured web research and outbound emails and phone calls to senior living communities in the USA to obtain current pricing, concessions, availability/occupancy, unit sizes, and supporting collateral (rate sheets, brochures, emailed follow-ups). The shopper then enters and updates this intelligence in the SeniorComps database to keep comp sets accurate, timely, and defensible.

What you’ll do

• Complete high-quality “shops” of senior living communities by:

• Calling communities using company-provided Google Voice numbers and approved scripts
• Performing web research to validate and supplement findings
• Following up by email when needed to obtain written confirmation and collateral (e.g., rate sheets, pricing PDFs, marketing materials)

• Collect information from senior living communities:

• Current apartment rates by type
• Additional charges on top of the base rents
• Concessions and specials (move-in incentives, reduced fees, free months, etc.)
• Availability and inventory by unit type (number of total units at the property, number of available units)
• Unit sizes

• Enter, update, and maintain records in the SeniorComps database with:

• Accurate data entry, standardized terminology, and clear notes
• Dated updates and source documentation (phone + web + email, when available)
• Flags for discrepancies or unclear info

• Adapt your outreach posture based on the situation:

• Typically present as a prospective resident/family member
• Sometimes identify openly as market research when appropriate or requested

• Meet productivity and quality expectations, including a quota of 6 completed shops per day, with quarterly bonus eligibility for performance over quota.

How success is measured

• Volume: Completed shops per day, consistency over time, and performance above quota.
• Data quality: Completeness and accuracy of rates, unit details, and fee structures; clarity of notes.
• Supportability: Ability to obtain and attach/retain supporting documentation (rate sheets, emailed confirmations, brochures, floor plans).

Requirements:
• Fluent English with strong writing ability (database notes and emails must be clean, professional, and error-free).
• Comfortable making frequent outbound calls and asking structured follow-up questions.
• Detail-oriented and reliable with structured data entry.
• Able to work full time on an Eastern Time schedule.
• Strong web research skills and comfort reconciling conflicting information across sources.

Preferred qualifications

• Prior experience in any similar roles involving research, outbound calling, or data/CRM systems

Benefits:
• 🎄 Christmas Bonus: 30 days, to be paid in December.
• 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
• 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
• 😁 Dental Insurance: Always smile with confidence!
• 💼 Life Insurance
• 🌴 Vacation Days: 12 vacation days.
• + 📅 Floating Holidays: 3
• 📱 Cell Phone Reimbursement & Transportation Subsidy.
• 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
• 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
• 📚 Academic Agreements: Access to national universities and language schools.
• 🚀 Career Growth: We will search for the best conditions for progressing in your career.