MxU Success Management Specialist I

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least March 20, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

As a GFiber Multifamily Success Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber’s residential internet. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition programming and events, and successful customer care.

In this role, you'll:

• Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber's internet. Drive pen growth through customer acquisition programming and events, and successful customer care retention management.

• Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.

• Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.

• Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc) and make recommendations to drive growth.

• Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.

• Need to have the ability to lift up to 45 lbs on occasion.

• Need to have the ability to work some nights and weekends.

At a minimum we'd like you to have:

• High school diploma or GED.

• 1 year of experience in sales and/or customer service.

• Ability to exert yourself physically over extended periods of time, including frequent walking and climbing stairs.

• A valid driver’s license and access to reliable transportation during working hours.

• Ability to pass a motor vehicle record check that meets company standards.

It's preferred if you have:

• 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.

• Property Management experience.

• Proficiency in SalesForce or other CRM.

• Experience with effective sales relationship-building or partnership development.

• Excellent work ethic, communication, navigating ambiguity and time management skills.

• Ability to speak Spanish.

The US base salary range for this full-time position is ($30.77/hr - $32.69/hr) + bonus + benefits.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.