MX Payments Ops Specialist

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance.You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.

What you'll be doing:
• Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.
• Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues.
• Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.
• Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.
• Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.
• Support the integration and testing of new payment technologies and solutions.
• Ensure all payment operations comply with relevant regulations and internal policies.
• Provide timely support during system downtimes or payment-related incidents to minimize customer impact.

What you'll bring:
• Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).
• 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments.
• Fluency in English;
• Solid understanding of payment systems, funds flows, and reconciliation processes.
• Experience with payment gateways, PSPs, or transaction monitoring tools is preferred.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and interpersonal skills to work effectively across teams and with external partners.
• Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.

What’s In It For You

📍 We have an office in a prime location within Mexico City!
💰 A competitive salary + individual performance based bonuses every quarter
🌴 28 days paid annual leave
📝 Referral bonuses & flash bonuses
💻 Top of the line equipment
🌍 Annual company retreats to provide great internal networking opportunities

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.