MVR Specialist

Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence.

Cygnus Professionals Inc.  has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” – joining the country’s fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.

Technical Specialist 3 (TS3) - 8 to 10 plus years relevant experience needed for the Pa State Police.

This resource will be responsible for doing advanced technical work in support of the Pennsylvania State Police Department’s Mobile Video Recorder (MVR) system and the associated police vehicle technology environment. In addition, this resource will oversee troubleshooting, and the monitoring of the overall system, to ensure stability of the MVR environment.

The Mobile Video Recording environment is a 24 x 7 system.

Work Hours: 7:30 am – 3:30 pm (Monday - Friday)

Work Location: 18th and Herr Street, Harrisburg, PA

Engagement Length: 6+ months to 1 year

Description of Duties:

• Oversee the support and maintenance of the Mobile Video Recorder environment and associated police vehicle technology solutions.

• Lead troubleshooting efforts of highly complex issues related to connection performance issues and outages of the Mobile Video Recorder environment.

• Coordinate and communicate activities with various internal and external technical and business partners.

• Responsible for determining root cause analysis and implementation of any corrective actions and policies.

• Make recommendations for improvements to the overall in-car video design, configuration, and security of the Mobile Office environment and associated police vehicle technology solutions.

• Provide management reports and analytics on utilization, performance, availability and storage upon request.

• Provide technical guidance and leadership to a team of technical professionals that includes Commonwealth employees and Commonwealth contracted vendors.

• Monitor and track Mobile Video Recorder operational issues to ensure the stability of the overall MVR environment.

• Responsible for configuration of video management, retention, availability and policy in coordination with the appropriate business owner of the agency.

• Experience with format project management methodology Highly desired 8 Years

• 4 year college degree or equivalent technical study Highly desired

• Strong leadership and organization skills Required

• Must have excellent verbal and written communication skills in a technical environment Required

• Must have excellent diagnostic troubleshooting skills Required

• 3 – 5 years of experience in desktop support Required 3 Years

• 3 - 5 years of experience with wired and wireless software configurations Required 3 Years

• 3 - 5 years of experience with wireless access points communication Required 3 Years

• 8 – 10 years of Networking experience, specifically with routers and switches Desired 8 Years

• 3 – 5 years of Broadband and Aircard experience Desired 3 Years

• Understanding SHA2 Certs Desired

All your information will be kept confidential according to EEO guidelines.