Multifamily CRE Operations Analyst

Multifamily CRE Operations Analyst

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

Who we are:

Santander participated in a joint venture to manage a $9 billion New York multifamily real estate portfolio secured primarily by rent-controlled/rent-stabilized multifamily assets in the NYC market.  Santander Real Estate Investment Management (SREIM) is the business line that manages this portfolio.

The Difference You Make:

The Multifamily CRE Operations Analyst will support the three objectives of the business line: (i) Preserving and maintaining availability of affordable multifamily housing, (ii) Servicing the Assets in accordance with the terms of the servicing agreements and standards, and (iii) Prudently enhancing credit structures and actively working with clients to maximize recovery potential of all Assets.

Job Responsibilities Include:

• Manage team email inbox, trackers, and coordinate reporting
• Extract daily data from internal databases to ensure trackers remain up to date
• Assist Portfolio Managers with tracking and outreach to borrowers for financial information
• Process loan payments, including wires and automatic payments
• Work closely with Internal Partners to ensure correct accounting for all loans
• Run Lexis Nexis searches on Borrowing Entities, Sponsors, and Tenants
• Coordinate and track the ordering of 3rd party reports (appraisals, site inspections, environmental)
• Working knowledge of loan policies and procedures
• Review and process loan requests, ensuring proper compliance documentation in accordance with policies and procedures.
• Coordinate with teams across the bank to assist in the preparation of internal and external presentation and reporting materials
• Mitigate Companywide operational risk within daily processing environment
• Maintain and update loan portfolio management system and related databases
• Build strong working relationships with Santander portfolio teams

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Associate's Degree or equivalent work experience: Business, Accounting or equivalent field. - Required.
• 3-10+ years of experience in Operations, Client Service, Portfolio management or Asset management – Strongly Preferred
• Excellent verbal, written, and interpersonal communication skills
• Ability to manage a variety of projects from multiple team members simultaneously
• Demonstrated ability to maintain accurate electronic files and database systems
• Organized, detail-oriented, and self-sufficient
• Strong quantitative reasoning and writing skills
• Ability to effectively present information and respond to questions
• Excellent member service skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to adhere to policies, procedures, and instructions of management
• Demonstrated proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Capacity to complete projects on time
 

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

This is a hybrid position. Our offices are in mid-town NYC

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$61,875.00 USDMaximum:

$97,500.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.