Multi Media Coordinator and IT Support Speciaist

About the Role:

The Multi‑Media Coordinator and IT Support Specialist is responsible for creating and maintaining marketing and informational media while providing basic technology support to staff and contractors.

Responsibilities:

Design Creation: Develop original designs for flyers, postcards, brochures, and other marketing materials

as specified by the Company.

Editing: Revise and update existing designs as needed.

Concept Development: Collaborate with the Company’s team to brainstorm and conceptualize design

ideas.

Formatting: Ensure all designs are formatted correctly for both print and digital distribution.

Brand Consistency: Adhere to the Company’s brand guidelines to maintain a consistent look and feel

across all materials.

Feedback Integration: Incorporate feedback from the Company into designs promptly.

File Delivery: Provide final design files in the required formats (e.g., PDF, JPEG, PNG, AI) and ensure they

are print-ready or suitable for digital use.

Project Timeline

Initial Design Concepts: Deliver initial design concepts within 48 business hours of receiving the project brief.

Revisions: Provide revisions within 24 business hours after receiving feedback.

Final Delivery: Submit final design files within 24 business hours of approval of the last revision

Communication:

Meetings: Attend scheduled meetings (virtual or in-person) to discuss project progress and feedback.

Updates: Provide regular updates on the project status via email or project management tools as specified by the Company.

Account Management:

Reset passwords and manage user permissions in compliance with security policies

Assist upper management in purchasing new devices

Set up and configure new employee hardware for onboarding

Remove access and recover equipment during offboarding

Provide basic user training and guidance on 2 Factor-Authentication during orientation

Device Management:

Manage and maintain the IT asset tracking system, accurately recording device assignments, status changes, repairs, and inventory updates

Regularly audit and update asset records to ensure compliance, accuracy, and accountability

Maintain accurate records of system changes, incidents, and resolutions

Follow up with users to ensure issues are fully resolved and satisfaction is met

Prepare returned devices for future use by verifying functionality, updates, and standard configurations

Technical Troubleshooting:

Provide timely technical support to staff and contractors via phone, email, and in person

Reset passwords and manage user permissions in compliance with security policies

Diagnose, troubleshoot, and resolve hardware, software, printer, network, and peripheral issues

Coordinate and/or perform computer hardware and software repairs, including troubleshooting device performance issues, replacing components, etc.

Troubleshoot connectivity issues including VPN, Wi‑Fi, and local network access

Escalate unresolved or complex issues to higher‑level IT vendor as appropriate

Assist with deployment of loaner and replacement devices

Qualifications:

Education/Experience:

Associate degree (preferred) in graphic design, multimedia marketing, or a related

License preferred but not

Minimum of 2 years of relevant experience in graphic design, advertising, applied science, computer science, information science and/or information technology.

Knowledge, Skills & Abilities:

Strong communication and interpersonal skills

Basic graphic design and visual communication skills

Computer literacy and general technical troubleshooting ability

Attention to detail and accuracy

Organization and time‑management skills

Ability to prioritize tasks and meet deadlines

Ability to thrive in a fast-paced environment and learn

Work authorization in the United States and native or bilingual English proficiency