MuleSoft Production Support Engineer
Endava
Posted: March 18, 2026
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Quick Summary
As a MuleSoft Production Support Engineer, you will work with our company's software development team to provide technical support and troubleshooting services to our clients, ensuring timely resolution of issues and minimizing downtime. You will work in a fast-paced environment with a dynamic team, and will be expected to collaborate with cross-functional teams to deliver high-quality solutions. This is a remote position, and the ideal candidate will have excellent communication and problem-solving skills.
Job Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.
We are seeking a skilled MuleSoft Production Support Engineer to support and maintain enterprise integration solutions built on MuleSoft Anypoint Platform. The ideal candidate will have strong experience in monitoring, troubleshooting, incident management, and ensuring high availability and performance of APIs and integrations in production environments. The role focuses on operational excellence, stability, and continuous improvement of deployed integrations.
 
Key Responsibilities
• Provide L2/L3 production support for MuleSoft APIs and integrations deployed on CloudHub / Runtime Fabric.
• Monitor Mule applications and APIs using Anypoint Monitoring, Runtime Manager, CloudHub logs, and Splunk.
• Troubleshoot and resolve production incidents, defects, and performance issues within SLA timelines.
• Perform root cause analysis (RCA) and implement preventive fixes.
• Manage incident, problem, and change requests through ticketing tools (ServiceNow / Jira).
• Support API policies, certificates, keystores, and platform configurations in Anypoint Platform.
• Handle deployments, hotfix releases, and rollback activities in production and lower environments.
• Analyze logs, thread dumps, heap dumps, and integration flows to identify failures.
• Monitor message queues, batch jobs, schedulers, and integrations with external systems.
• Ensure uptime, reliability, and performance of MuleSoft integrations.
• Implement and maintain alerting, dashboards, and health checks.
• Coordinate with development, DevOps, infrastructure, and business teams during incidents.
• Support security configurations (OAuth, TLS, certificates, client ID enforcement).
• Document known issues, runbooks, SOPs, and recovery procedures.
• Participate in on-call support and weekend releases/maintenance windows.
• Perform capacity monitoring and recommend scaling improvements.
• Support Anypoint Platform administration tasks (alerts, VPC, VPN, certificates).
• 4+ years of hands-on experience in MuleSoft support / maintenance projects.
• Experience in monitoring, troubleshooting, incident management, and ensuring high availability and performance of APIs and integrations in production environments.
• Experience with ticketing tools (ServiceNow/Jira).
• Proficiency in English.
Discover some of the global benefits that empower our people to become the best version of themselves:
• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.