MSP Systems Administrator Level I

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE.  We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a Systems Administrator Level I to ensure our client’s IT systems are robust, reliable, safe and operate efficiently.

In this role, you will work in-office and on-site with your colleagues as well as directly our clients.

Some of the non-technical responsibilities of this role are:

Maintain service ticket time entries, status updates and other details in real-time

Ensure service tickets are completed expediently and according to process

Verify your solution has been tested and the client is satisfied before completing the ticket

Ensure your solutions adhere to security best practices across client and internal systems

Encourage clients to complete the CSAT surveys upon completing the ticket.

Attend and participate in company/team events, meetings and collaborations

What’s in it for you?

Competitive compensation & employee benefits plan

10% Bonus eligibility, reviewed and paid quarterly

Open, flexible culture

On-the-job training

While you work, we will train you, certify you, and make sure you have all the tools to do a great job!  Some of the certifications you will receive (if you do not already have them) are:

CompTIA A+ Certification

CompTIA Network + or Cisco Certified Network Associate

Microsoft Endpoint Administrator Associate

Microsoft Teams Administrator Associate

WatchGuard Network Security Essentials

HDI Desktop Advanced Support Technician

Some of the benefits you will receive:

Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits

BYOD Smartphone Stipend

Free breakfast, lunch, snacks, and beverages

Monthly Fun @ IT Force events for you, spouse, and family

Your Skills & Experience

We’re looking for someone with at least 2 years of experience in IT administration, preferably for an MSP.

You must have experience managing:

Microsoft Windows and Linux operating systems, both workstation and server.

Internal networks including IP addressing, DHCP and DNS

Virtual environments based on VMWare and Microsoft

Veeam Backup and Replication 

System documentation for clients and internal systems

Some of the traits and behaviours of the ideal candidate for this position are:

Customer Focus - Showing empathy and further seeking to understand your customer’s interests, needs, wants, priorities and situation.

Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.

Resourcefulness - Capable of devising ways and means to meet the needs of the situation.

Perseverance - Continued effort to do or achieve something despite difficulties, failure, or opposition.

Adaptability - Adjustment to environmental conditions.