[MSO] ServiceNow Solution Architect

SoftwareMind

Warsaw, Masovian Voivodeship, Poland Remote permanent

Posted: April 7, 2026

Required Skills

Job Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Project – the aim you’ll have

You will join an international project focused on building a new ServiceNow platform from scratch and redefining IT service management processes across the organization.

This is not a standard configuration role. You will shape the target architecture, design processes end-to-end, and ensure alignment between business needs and the ServiceNow platform capabilities.

Position – how you’ll contribute

• Design the target ServiceNow architecture with a strong focus on ITSM
• Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.)
• Translate business requirements into scalable ServiceNow solutions
• Act as a bridge between business stakeholders and engineering teams
• Ensure alignment with best practices and ServiceNow standards
• Support implementation teams during delivery and validate solution quality
• Contribute to governance, roadmap, and long-term platform evolution

Expectations – the experience you need

• Strong experience as Solution Architect or Senior Consultant in ServiceNow
• Deep knowledge of ITSM processes and frameworks (ITIL)
• Hands-on experience with ServiceNow ITSM module
• Experience in designing or implementing ServiceNow platforms end-to-end
• Ability to work with stakeholders and translate business needs into architecture
• Very good English (client-facing role)
• Experience working with international clients

Additional skills – the edge you have

• Experience with additional ServiceNow modules (ITOM, ITBM, SecOps)
• ServiceNow certifications (CSA, CIS-ITSM or higher)
• Experience in large-scale transformations or platform rebuilds

Our offer – professional development, personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

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