[MSO] ServiceNow Project & Delivery Manager

SoftwareMind

Warsaw, Masovian Voivodeship, Poland Remote permanent

Posted: April 2, 2026

Required Skills

Job Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Project – the aim you’ll have

You will lead the delivery of a ServiceNow transformation for a Western European client, focused on implementing a new ITSM and CSM platform. At the same time, you will contribute to building and scaling the ServiceNow and BPM offering within Software Mind. You’ll work with an experienced Polish engineering team on a strategic, high-visibility initiative with direct client impact.

Position – how you’ll contribute

You will act as a Project Manager responsible for end-to-end delivery of the ServiceNow platform, working closely with a Polish delivery team and stakeholders on the client side in the Netherlands. In parallel, you will collaborate with the Lead Architect and Delivery Director to shape and grow the ServiceNow practice, including offering development and oversight of BPM initiatives.

Expectations – the experience you need

• Minimum 5 years of experience in IT project delivery
• At least 2 years of experience as a Project Manager
• Minimum 2 years of hands-on experience managing ServiceNow projects
• Proven experience with ServiceNow ITSM and ITOM implementations
• Strong stakeholder management and business-oriented mindset
• Excellent English (written and spoken), working with international clients

Additional skills – the edge you have

• Experience with ServiceNow CSM
• Experience in BPM / workflow platforms (e.g. Webcon or similar)
• Experience in building or scaling service offerings
• Background in enterprise environments or managed services

Our offer – professional development, personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

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