[MSO] ServiceNow Developer

SoftwareMind

Warsaw, Masovian Voivodeship, Poland Remote permanent

Posted: March 24, 2026

Job Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Project – the aim you’ll have

Join our team to build ServiceNow solutions focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB aligned to CSDM 5.0.

Position – how you’ll contribute

• Build: Configure and extend CSM & ITSM (Incidents/Cases, Change, Problem, Request), Agent Workspaces, Service Catalog, SLA, Knowledge, email & Teams communications
• ITOM, CMDB/CSDM: Model services and CIs, set up IRE rules, event management, import sets/transform maps, health dashboards, relationship mapping
• Integrations: Implement secure, upgrade-safe integrations using IntegrationHub, MID Server and REST/webhooks
• Access & data: Support LDAP group–based role mapping, review ACL/RBAC for MVP processes; follow platform security hardening guidance
• Automation & Flow: Orchestrate Day-0/Day-2 activities via Flow Designer; design clean, reusable sub-flows
• Quality: Write ATF tests, participate in code/config reviews, maintain update sets/app repo, and support the Dev → Test → Prod pipeline
• Analytics: Build essential reports and Performance Analytics (basic) for operations dashboards
• Documentation: Contribute to Solution Designs, SOPs and user guides; log risks in RIDAC (within SPM)
• Hypercare/BAU: Support go-live and early life stabilization for the new instance

Expectations – the experience you need

• 3–6+ years hands-on ServiceNow development (JavaScript/Glide, Business Rules, Client Scripts, UI Policies/Actions, Scripted REST)
• Proven delivery in ITSM and/or CSM (workspace configuration, Case/Incident flows, SLAs, catalog & approvals)
• Strong CMDB/CSDM understanding (CSDM 5.0, IRE, class model, relationship design, import sets)
• IntegrationHub & MID Server experience (secure REST, credentials, error handling, retries)
• Solid grasp of ITIL v4 practices; can translate process to platform, OOTB-first
• Comfortable with ATF, update sets/app repo, and controlled releases
• Excellent English communication; stakeholder-friendly, concise and structured

Additional skills – the edge you have

• Certifications: CSA, CIS-ITSM, CIS-CSM, CAD (or equivalent track record)
• Experience with Performance Analytics, Workspaces, AWA
• Familiarity with enterprise identity (LDAP groups, SSO via Azure AD)
• Exposure to infrastructure feeds (e.g., virtualization/config sources) and event-to-incident patterns

Our offer – professional development, personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.