MSCT Operations Manager

Overview:
We are seeking a highly adaptable and resourceful Business Operations Manager to support the day-to-day operations of a growing, founder-led business. This is a hands-on role suitable for an individual contributor who thrives in an unstructured, fast-paced environment.

Key Responsibilities:

MCST & Property Operations:-

• Oversee and manage all MCST-related responsibilities, ensuring compliance with local regulations and smooth property operations
• Handle leasing activities for commercial units including negotiations, renewals, and tenant onboarding
• Coordinate all facilities management duties including maintenance, repairs, and vendor services
• Respond promptly to tenant inquiries and service requests with a professional and solution-driven approach

Vendor & Stakeholder Management:

• Source, negotiate, and manage third-party vendors across maintenance, renovation, and other operational services
• Ensure vendor performance meets required standards in cost, quality, and timeliness

Ad-hoc Executive Support:

• Provide ad-hoc PA/Executive support to the founder when needed, including scheduling, research, and procurement
• Assist in time-sensitive requests and ensure accurate, detail-oriented follow-through

Operational Support for Related Businesses:

• Provide cross-functional operations support for other ventures in leasing, facility management, renovation, and business consulting
• Conduct market research or source materials/products from platforms like Taobao or other reliable suppliers

Requirements:
• 4 to 5 years of hands-on experience in general operations, with a strong focus on MCST and property management.
• Able to take ownership and resolve issues on the ground without constant supervision
• Able to adapt swiftly to changing priorities while maintaining a high level of accuracy, especially under time-sensitive conditions
• Tech & Resource Savvy: Proficient with tools like ChatGPT, e-commerce platforms (e.g., Taobao), Microsoft Office applications
• Practical, solution-oriented thinker who can navigate ambiguity and get things done

Benefits:
• Opportunity to work directly with a dynamic founder on diverse business
• Flexible and non-heavy workload environment with autonomy to manage your schedule
• Work location: Newton | 5 days work week (9am to 5pm)
• Annual salary package: up to 90k per annum (excluding performance bonus)