MS CRM Business Analyst/System Analyst

Unison Group

Singapore, Singapore, Singapore permanent

Posted: August 24, 2023

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Quick Summary

A Business Analyst with experience in CRM and sales modules is required to guide users on the best possible solutions and configure Microsoft Dynamics CRM.

Required Skills

CRM Dynamics 365 Business Analysis Functional Consultant Business Process Analyst Requirements Gathering Specification Review Technical Design Document Interpersonal Communication Issue Management Business Process Mapping User Story Writing

Job Description

Requirements:
Job Title : MS CRM Business Analyst

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients (Service & Sales modules).
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in Guiding users on the best possible solutions, advise them on Menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.
• experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain
• Experience in business requirements gathering, reviewing functional specification and technical design document
• Exposure in interacting with multiple teams (functional and technical)
• Experience in aligning specification from multiple systems and interfaces (middleware, core system and CRM)
• Experience in issues management (prioritization and assignment to the rightful team)
• Experienced in mapping business processes and writing user stories and requirement specifications.
• Experienced in managing multiple system deployment projects as a Business Analyst.

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