Motorcycle Training Program Manager

SALARY RANGE: Full time (37.5 hours/week), up to $65,000 annually, new vacancy

REPORTS TO: Director of Programs

POSITION SUMMARY

The Motorcycle Training Program Manager is responsible for the effective day-to-day operation and delivery of the Ottawa Safety Council’s (OSC’s) motorcycle training programs. The role ensures programs are safe, compliant, well-organized, and delivered with a high standard of customer service and volunteer engagement.

Working closely with the Director of Programs, who provides strategic oversight of program growth and long-term infrastructure planning, the Program Manager provides operational leadership, identifies improvement opportunities, and contributes informed recommendations to support the program’s sustainability and success.

COMPETENCIES

· Operational leadership and accountability

· Volunteer coordination and relationship management

· Customer service excellence

· Planning, logistics, and problem-solving

· Clear communication and collaboration

· Risk awareness and sound judgment

· Adaptability in a seasonal environment

· Integrity and professionalism

KEY RESPONSIBILITIES

Program Operations & Delivery

· Manage the day-to-day planning, coordination, and delivery of motorcycle training programs.

· Ensure full compliance with the Driver Certification Program and all applicable Ministry requirements.

· Ensure programs operate in accordance with OSC policies, procedures, and safety standards.

· Identify operational risks, track incidents, and implement corrective actions as required.

· Monitor program budgets and manage resources within approved parameters.

· Track and report on key performance indicators, including program participation and customer satisfaction.

Volunteer & Instructor Support

· Coordinate and support Volunteer Instructors and program volunteers, fostering positive relationships and clear expectations.

· Serve as the primary operational point of contact for volunteers during the training season.

· Escalate complex volunteer, safety, or performance issues to the Director of Programs as appropriate.

Administration & Systems

· Maintain and oversee the online registration system for students and volunteers.

· Ensure accurate, timely, and compliant program records and documentation.

· Provide required information to Finance related to payments, volunteer allowances/reimbursements, equipment purchases, and program expenses.

· Respond to inquiries from students, partners, community organizations, and the general public in a professional and timely manner.

Fleet, Sites & Vendors

· Coordinate the management, maintenance, and scheduling of the motorcycle fleet.

· Conduct routine site inspections to ensure training locations and equipment meet safety and operational requirements.

· Support efforts to identify and assess suitable training locations, working collaboratively with the Director of Programs and external partners.

· Maintain vendor relationships and support sourcing of equipment and services as required.

Program Improvement & Growth

· Identify opportunities to improve operational efficiency, program quality, and participant experience.

· Contribute operational insight and recommendations to support program growth and sustainability.

· Support marketing and outreach initiatives to promote programs and increase enrollment.