Monitoring and Incident Response Specialists

We are looking for multiple ​Monitoring and Incident Response Specialists​ on behalf of and in support to our client based in The Hague, The Netherlands. Our client is a major European organization operating in a complex, multi-site environment. Its IT department plays a key role in maintaining and evolving systems that support business processes, collaboration, and innovation. Please note that this position is intended to be filled on a 100% off-site basis from anywhere within the EU.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Implement, support and maintain monitoring setup using modern platforms and tools (i.e. PagerDuty, Terraform, Testkube) for applications and services that require to be monitored;

• Assist and liaise with Product Teams for smooth and timely implementation of monitoring configuration for related applications or services in accordance with stipulated requirements;

• Cooperate with Incident and Problem Managers for prompt and accurate information on incidents, monitor setup of critical applications and possible improvements;

• Support and assist the migration of remaining services and applications in the new alerting tool (PagerDuty);

• Support and assist the migration of remaining legacy probes (e.g. JMETERs, JAVA probes, URL responses) from the legacy platform to the new Kubernetes-based one (Testkube);

• Ensure the smooth functioning and availability of the platforms and tools in the Monitoring and Observability area (e.g. PagerDuty, Teskube) and provide timely support to any technical investigations to maintain the stipulated availability levels (monitoring tools being Platinum applications);

• Create and deliver reports on routine/ad-hoc activities upon request (e.g. querying PagerDuty via API, statistics on PagerDuty users).

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.