Modernization Manager

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Modernization Manager is a key member of the ConnectWise post-sale organization responsible for executing strategic initiatives designed to transform our partners’ legacy solutions and services into our modernized ConnectWise Stack. This role combines technical expertise with business acumen to drive digital transformation that sets our partner’s up for long-term success.

Essential Duties and Responsibilities:

• Assess a partner’s readiness to migrate from Automate to RMM.

• Manage accountability through a guided onboarding experience

• Initiate nurture campaigns based on migration progress

• Assist in problem solving as issues arise throughout the migration process with the goal of expanding and
optimizing a partner’s usage and long-term success

• Facilitate private and 1: Many migration sessions

• Coordinate cross-functional communication to ensure relationship leaders are made aware of the status
of a partner’s migration status.

• Provide frequent feedback and enhancement recommendations for the process

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to take complex scenarios and manage the derived solution

• Ability to work independently on projects and processes with general supervision

• Ability to situationally adapt and understand new technology/processes

• Willingness to work in a team environment

• Strong organizational and customer service skills

• Professional presence suitable for interaction in meetings, in-person, or via email

• Excellent presentation and communication skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience.

• 5+ years of relevant experience

• Preferred: Experience with Salesforce and Gainsight

Working Conditions:

• Onsite/Hybrid/Remote depending on location

• 0-25% travel may be required.

• With your consent, reference checks will be conducted prior to receiving an offer

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.