Mobility Operations Lead

H&M is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHAT YOU'LL DO

As our Mobility Operations Lead, you’ll oversee and continuously improve the operational delivery of our global mobility programme. You’ll ensure compliant, efficient, and high-quality end-to-end mobility operations across international assignments, transfers, and international remote work arrangements. 

In this role, you will act as the operational owner for global mobility delivery, collaborating closely with HR, Payroll, Total Rewards, Finance, and our external vendors to deliver a consistent and positive experience for our colleagues and the business. 

You will report to the Global Mobility Manager and work alongside a team that includes an Operations Lead, Programme Lead, and Global Mobility Specialists. 

Your key responsibilities will include: 

• Leading end‑to‑end global mobility operations for international assignments, including long‑term and short‑term assignments and global transfers. 
• Owning full end‑to‑end relocation and immigration support for senior executives relocating to Sweden. 
• Acting as the operational subject matter expert for case management, assignment lifecycle delivery, and daily execution. 
• Independently managing complex cross‑border cases, including international remote work arrangements, ensuring full compliance and robust risk assessment. 
• Overseeing compensation build‑ups, cost estimates, and expatriate salary review processes globally. 
• Ensuring operational compliance with immigration, tax, and social security requirements together with internal teams and external partners. 
• Managing global mobility vendors, service delivery, SLAs, and escalations. 
• Acting as a key point of contact for senior stakeholders regarding mobility operations and service performance. 
• Training and sharing expertise within the Global Mobility team and with other decentralised mobility specialists. 
• Identifying operational gaps or inefficiencies and proactively driving continuous improvement initiatives.  

WHO YOU ARE

We are looking for people with… 

• Minimum five years of experience in global mobility operations and end‑to‑end assignment delivery. 
• Strong knowledge of global mobility policies, immigration frameworks, and cross-border compliance; experience in tax consulting is an advantage. 
• Proven experience working with expatriate compensation methodology, including build‑ups, cost projections, and salary review processes. 
• Strong operational discipline with high attention to detail, case tracking, and service-level management. 
• Excellent communication and stakeholder management skills, including experience engaging senior leaders. 
• A solutions‑minded and tech‑savvy approach, including experience applying AI tools to improve processes or analyse data. 
• Experience working with assignment management and HR systems such as Topia or SuccessFactors. 

And people who are… 

• Highly organised, structured, and proactive. 
• Collaborative and skilled at building strong relationships across functions. 
• Comfortable making independent decisions in a fast‑paced and international environment. 
• Curious, continuous learners who enjoy improving ways of working. 

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer an attractive range of benefits and extensive development opportunities around the globe. You’ll join a collaborative and supportive team where your expertise will help shape the future of our global mobility operations. 

JOIN US

Our uniqueness comes from a combination of many things— our inclusive and collaborative culture, our strong values and opportunities for development. But most of all, it’s our people who make us who we are. 

Take the next step in your career together with us. The journey starts here. 

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter to your application.