Mobility Management Specialist

Position: Mobility Management Specialist (MMS)

Organization: Telecom Management Solutions Organization

Classification: Exempt

Reports to: Director of Telecom Management Services

JOB DESCRIPTION

The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients’ mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.

Essential Functions and Qualifications:

Forensic analysis of wireless invoices, inventory and expenses targeted to each client’s specific needs

Consultative and proactive approach to client’s mobility management program

Account Management in serving as an extension of client’s team

Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier

Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookup’s)

Managing large volumes of data in excel and databases

Navigating wireless carrier portals

Preferred Competencies:

General knowledge of business finance – cost allocation, AP and GL Process

Expert level Excel knowledge including the use of advanced functions and pivot tables

Reviewing, understanding, and managing carrier contracts

Knowledge of Telecom Expense Management and/or Mobility Management

Ability to engage and guide a client in discussion of their mobility management ecosystem

C-Level presentation and interaction skills

Major Duties and Responsibilities:

Analysis of invoice and summary of recommendations sent to client

Ownership of client’s mobility landscape including vendors, hardware, roadmap and mobile security

Facilitate client call setup or internal meetings to discuss client opportunities

Manage internal client online portal – login credentials, contracts loaded, standard plans & upcoming renewals

Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program

Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients.

Skills and Abilities

Ability to escalate effectively and manage vendors (both partners and non-partner vendors)

Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management

Ability to diagnose, articulate, and provide solutions for client’s issues

Ability to scan and decipher large data sets quickly and efficiently

Ability to leverage automation for efficiency and added customer benefit

Ability to confidently make recommendations, implement and deliver client results

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position operates in a professional office environment with some remote flexibility. 

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. 

Travel: Though very unlikely, some travel may be required to perform the critical functions of the job.

Required Education and Experience: College degree or related work experience

Work Authorization/Security Clearance (if applicable): Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.