Mobile Maintenance Manger

Location: Greater Belfast Area – Mobile
Reporting to: Operations Director
Probationary Period: 6 months

Salary: £50,000 - £55,000 per year

Key Responsibilities

Service Provision

· Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients.

· Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met.

· Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders.

· Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation.

· Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts.

· Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements.

· Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits.

· Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations.

· Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment.

· Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility.

Trend and Data Analysis for Recurring Issues

· Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites.

· Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems.

· Present solution-based recommendations to clients, which may include:

• Adjusting PPM frequencies or methods
• Enhancing task content to address the root cause
• Recommending asset refurbishment or replacement where economically justified

· Use structured problem-solving techniques to ensure recommendations are evidence-based and aligned with client needs and operational risk.

Accurate and Timely Invoicing

· Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing.

· Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients.

· Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records.

· Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports).

People Supervision & Development

· Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment.

· Conduct regular 1:1s, PDPs and performance reviews, ensuring clear expectations and development pathways.

· Manage attendance, conduct and performance fairly and consistently.

· Ensure engineers maintain required competencies and receive ongoing technical and safety training.

· Ensure appropriate rotational and on-call arrangements to maintain service coverage across Greater Belfast

Quality Management, Health, Safety & Environment

· Ensure all works are delivered safely, legally and in full compliance with ABM and client procedures.

· Lead by example in promoting safe working practices across mobile operations.

· Ensure statutory inspections, mandatory tasks and compliance activities are delivered on time and recorded accurately.

· Conduct mobile engineer audits, vehicle inspections and QHSE checks, ensuring corrective actions are followed through.

· Promote a strong reporting culture for hazards, near misses and good saves, analysing the information to drive preventive actions.

Other

· Adopt a data-driven approach to operational performance, identifying trends, highlighting risks and implementing corrective actions.

· Contribute to business growth by identifying and developing opportunities for additional works and cross-selling IFM services.

· Support tender preparation and contract mobilisations where mobile engineering capability is required.

· Manage out-of-hours escalations and emergency response requirements.

· Undertake any additional duties reasonably requested by the Management Team.

Personal Competency

Customer Focus

· Leads and champions a customer-focused approach, acting as a visible and responsive point of contact for multiple clients and sites.

· Acts decisively to address under-performance, service failures or repeated issues.

· Proactively seeks opportunities to enhance services, improve reliability and add value for clients.

Leadership

· Provides clear leadership to a dispersed, mobile engineering team, aligning them with contract objectives and ABM values.

· Allocates resources effectively and identifies smarter ways of working (route planning, scheduling, skill-mix).

· Challenges inappropriate behaviours and promotes an inclusive, respectful culture.

Driving Results & Performance

· Monitors KPIs, SLAs and financial performance, taking timely action where results fall below target.

· Sets clear objectives for the team, reviews progress regularly and gives honest feedback.

· Identifies and drives opportunities for efficiency, standardisation and continuous improvement across contracts.

Functional Expertise

· Demonstrates strong technical understanding of building services, maintenance practices and statutory compliance in a multi-site environment.

· Makes informed decisions based on risk, cost, impact on client operations and safety.

· Coaches engineers to improve their technical, commercial and customer-facing capabilities

Teamwork & Collaboration

· Encourages cross-functional collaboration with other ABM teams (cleaning, security, projects, HSQE, HR).

· Shares best practice across contracts and regions to raise overall performance.

· Acts as a positive ambassador for ABM with clients, suppliers and internal stakeholders.

Communicating Effectively

· Communicates clearly and regularly with clients, engineers and the wider management team.

· Uses data, evidence and clear narrative in reports and presentations to support decisions and proposals.

· Explains changes in a transparent way, building trust and driving engagement with new processes or initiatives.

Required Skills and Experience

· A full, clean driving licence.

· IT literate, with strong working knowledge of Word, Excel, PowerPoint, Outlook and CAFM/CMMS systems.

· Significant post-qualification engineering experience (typically 5–10 years) in building services or facilities maintenance within a regulated environment.

· Proven experience managing a mobile engineering team across multiple sites/contracts.

· Demonstrable experience in delivering PPM and reactive maintenance against SLAs and KPIs.

· Strong understanding of health & safety legislation, safe systems of work and statutory maintenance requirements.

· Degree/Diploma in an engineering discipline (e.g. Mechanical, Electrical, Building Services) or equivalent experience.

· NEBOSH or equivalent health & safety qualification.

· Additional technical certifications (e.g. HVAC, electrical, gas, F-Gas) or recognised maintenance/asset management qualifications.

· Previous P&L responsibility and experience in managing contract budgets, forecasting and cost control.

· Experience delivering maintenance services in multi-site mobile environments (e.g. CRE, life sciences, manufacturing & distribution).

· Experience in project management of minor works and small projects.

· Strong track record of building and maintaining sustainable relationships with clients, suppliers and subcontractors.

Desired Skills

· Ability to create conditions where teams and individuals are motivated to meet regional and contract objectives.

· Excellent planning, prioritisation and organisational skills, particularly for multi-site mobile operations.

· Strong commercial awareness with the ability to identify and develop additional works and project opportunities.

· Excellent communication skills – able to explain technical issues in clear, simple terms to clients and non-technical stakeholders.

· Effective problem solver with the ability to analyse trends, identify root causes and implement sustainable solutions.

Attitude / Motivation

· Confident decision maker under pressure, particularly when managing live incidents and critical reactive works.

· Flexible, reliable and calm in a crisis.

· Positive and supportive of organisational and contractual change.

· Motivated by a desire to grow the business and improve service delivery through effective systems and team development.

· A willing team player, able to work on own initiative and collaboratively.

· Committed to ongoing professional development and continuous improvement in self and others.