MOA/Admin Assistant

Encompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the diverse First Nations, Inuit and Métis people who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.
 
Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community.  Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.
    
The Opportunity 

The Medical Office Assistant (MOA) provides medical office assistant support for the Centre as well as general administrative assistance and reception duties for Foundry Langley.

JOB POSTING: 2026-0100 MOA/Admin Assistant
DATE: February 23, 2026
POSITION: Permanent, Part –Time
HOURS OF WORK: 22.5 hrs per week
WORK SCHEDULE: Monday, Tuesday, Wednesday: 11:30AM-7:30PM
    
SALARY RANGE: CSSEA Wage Grid 10: $26.83 - $29.76 hourly (depending on experience and qualification)
VACATION: As per ESSS policy
CLOSING: Open until filled
ANTICIPATED START DATE: ASAP

Some Key Duties and Responsibilities:
•    Welcomes youth and family members to Foundry Langley and contributes to a safe, welcoming and supportive culture for youth, young adults, caregivers and family members receiving services at the Foundry Centre;
•    Collaborates with other staff and practitioners working at the centre to optimize the youth, young adult and family experience as it relates to the delivery of services; 
•    Participates as a team member, attending team meetings, case conferences, conference calls and other organizational activities; 
•    Provides day-to-day assistance to service delivery staff in the use of computer software in areas such as document formatting, printing, saving and retrieving as required;
•    Prepares, updates and prints program materials and brochures using a software package. Ensures supplies of up-to-date handouts and resource materials are available. 
•    Registers and triages patients, including setting up new patients with the Foundry Toolbox system; 
•    Answers calls and emails promptly and directs to the appropriate staff member or practitioner as needed;
•    Notifies patients about specialist appointments or imaging appointments, notifies patients who need to return to clinic;
•    Helps out with "runner" duties, including pregnancy tests, urine dips when needed;
•    Checks on all MOA "tasks" daily;
•    Ensures patient flow during clinics;
•    Keeps referrals and their status up to date;
•    Support staff and clients through booking meetings spaces for participant and staff meetings;
•    Performs other duties as required/assigned.

Qualifications:

1.    Education and Knowledge
•    MOA certificate and experience working in a medical practice; 
•    Experience working with youth; and

2.    Training and Experience
•    Knowledge of MSP billing processes and medical office software;

3.    Skills and Abilities
•    Demonstrated ability to maintain confidentiality; 
•    Strong relationship- and rapport-building skills;
•    Empathic, caring approach, with strong active listening skills; 
•    Broad knowledge of community resources and supports; 
•    Knowledge of systemic issues and risk factors facing minority groups including 2SLGBTQIA+ and Indigenous youth and young adults; 
•    Knowledge and respect of the diversity of the BC population;
•    Demonstrated time management skills, accountability, reliability, and punctuality; 
•    Excellent planning, organizational and coordination skills with ability to multi-task;
•    Well-developed communication skills, ability to speak, listen and write clearly, thoroughly and professionally; 
•    Self-starter with a positive attitude and willingness to work flexible hours including evenings;
•    Ability to work independently and as part of an interdisciplinary team; 
•    Advanced computer skills and knowledge of Microsoft Office software;
•    Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act);
•    Knowledge of systemic issues and risk factors facing underrepresented groups including 2SLGBTQIA+ and Indigenous youth and young adults.

4.    Other Information
•    Must possess a valid BC class 5 Driver’s license, have a reliable vehicle, business insurance and drivers abstract review. (mileage paid for work use)
•    Police Information Check, vulnerable sector check
•    Current First Aid certification required.

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at [email protected] and include the following information:
•    Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why you’re applying for the role.
•    Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position
•    Skills and Abilities: What specific skills or strengths do you bring to this role?
•    Do you a valid class 5 driver’s license and use of a reliable vehicle