MMFG - Corp. IT - IT Operations Specialist

Max Mara Fashion Group

An Italian House of Brands, Family Owned Since 1951.

Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.

Max Mara Fashion Group, with more than 40 companies and over 5,500 employees, operates in 105 countries.

Our ecosystem is made of more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences.

The IT Operations Specialist is responsible for ensuring the continuity of running IT services both in terms of effectiveness and efficiency and in compliance with the shared SLAs. Receiving the support requests filtered by the Help Desk, analyzing the issues and establishing the priorities, making workarounds and/or minor application fixes in order to guarantee business continuity, monitoring recurrent requests and drafting evolutionary guidelines aimed at improving the performance and quality of the service itself, participating in the roll-out phases for fixes and new features. The core responsibilities of the role include: the ability to promptly fix the issues and the quality of the outcome given to the internal customer

1.01 Provides level II support according to shared SLAs

1.02 Diagnoses application issues and implements solutions to ensure service continuity (application configuration or workaround)

1.03 Monitors the availability and efficiency of applications

1.04 Uses data recovery procedures and backup to recover the required information and/or restore the ideal solution

1.05 Minimize database downtime and manage parameters to quickly process queries and investigations on the db

1.06 Provides support in data recovery and, if necessary, supports end-user training

1.07 Follows and respects standard procedures for the escalation of unresolved issues

1.08 Records all events, problems encountered and their resolution (for tracking purposes)

1.09 Tracks recurring problems and prepares reports to report improvements to the product /service

1.10 Promotes the development of Role learning through proactive, team and digital activities, aimed at innovation and improving the effectiveness/efficiency of one's Responsibilities

1.11 Promotes, adopts and develops the use of digital technologies to within its own function in relation to both the management of the process and in relations with the internal and external interlocutors involved in the business

1.12 Adopts behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Organizational Community